Francis Tiger

Bilingual and detail-oriented professional with experience in customer service, administrative support, and technical assistance in fast-paced environments. Strong communication, organizational, and interpersonal skills with experience handling phone inquiries, managing documentation, and working collaboratively within team settings. Passionate about providing compassionate and professional service to members of the community.

CLIENT SALES REPRESENTATIVE at Couche-Tard (2024-06 – 2025-09)

Delivered efficient customer service in a fast-paced environment while handling multiple responsibilities.

• Developed rapport with customers through active listening and professional communication.
• Collaborated with team members to maintain consistent and positive customer experiences.

COMPUTER HELPDESK TECHNICIAN at TEKsystems (2022-05 – 2022-08)

• Managed support requests through phone and in-person communication
• Assisted employees with troubleshooting and technical support in a fast-paced environment.
• Configured workstations, devices, and software for employees.

CONCESSIONS WORKER at Cineplex entertainment (2022-02 – 2022-08)

• Handled customer transactions and maintained accurate records.
• Documented orders and communicated special requests effectively.
• Worked efficiently within a high-volume team environment.

INTERN at Videotron (2021-11 – 2021-12)

• Managed high volumes of incoming calls and employee support requests.
• Documented support interactions and maintained organized records.
• Provided troubleshooting assistance and customer support.

CUSTOMER SERVICE REPRESENTATIVE at Maxi & Cie (2020-06 – 2021-03)

• Resolved customer concerns
• Trained new personnel on company operations and procedures.

BACHELOR'S Degree in Health sciences – University of Ottawa (2022 – 2026)

VOCATIONAL DIPLOMA in computer & information systems – Centre De Formation Professionnelle Des Carrefours (2019 – 2021)

HIGH SCHOOL DIPLOMA – École Secondaire Cavelier-De LaSalle (2021)