Franck Keussi

Professional with ten years of experience in customer service, combined with a solid background in computer networking and a strong ability to acquire new knowledge. Capable of both working in a team and operating independently, I demonstrate a strong sense of organization and proven skills in listening and assistance. Seeking new challenges, I wish to join an organization to which I can bring my energy and passion for challenge.

Social Worker - Gîte Jeunesse - 3364 Rue Rochambeau, Québec

(2023-06 - 2026-06)

• Meet with individuals to analyze their situation, understand their problems, and identify their specific needs.
• Provide a listening ear, guide during crisis situations, and help develop personal skills.
• Support clients in taking steps to obtain services, housing, financial assistance, or legal support.
• Refer clients to the appropriate organizations or health professionals.

Intern Developer - ICCSOFT CAMEROUN

(2020 - 2021)

• Set up an academic application on Odoo (new academy)
• Provide general support to clients (Reception, Guidance, Information)
• Perform other administrative tasks (Scanning, archiving, filing various documents)
• Assistant in digitization within the C2D project by ICCSOFT

Customer Service - Espoir bar - Dschang, Cameroun

(2010-01 - 2020-05)

• Answer phone calls, emails, and instant messages.
• Provide information on products, services, and pricing.
• Explain company policies (returns, warranties, schedules)
• Take orders and enter purchases.
• Receive payments and process invoicing.
• Handle refund, exchange, or credit requests.
• Listen to customer complaints with calm and empathy.
• Find fair and prompt solutions.

COUNSELOR IN SUPPORTIVE RELATIONSHIPS - ESPACE ÉCOUTE, CAMEROUN

(2017 - 2022)

• Mentor youth on entrepreneurship
• Guide new graduates in choosing their university programs
• Listen to youth in difficulty and advise them

Cisco CCNA-1 Hybrid Certification - Cégep Limoilou (2023)

Bachelor's Degree - Computer Systems and Networks equivalent to BACCALAUREAT (EDE) - Institut Supérieur Siantou, Yaoundé – Cameroun (2010)

BTS - Management Information Technology equivalent to DEC (EDE) - Ministère de l'enseignement supérieur Cameroun (2008)