Franck Keussi
Remote Customer Service Representative
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About
Professional with ten years of experience in customer service, combined with a solid background in computer networking and a strong ability to acquire new knowledge. Capable of both working in a team and operating independently, I demonstrate a strong sense of organization and proven skills in listening and assistance. Seeking new challenges, I wish to join an organization to which I can bring my energy and passion for challenge.
Experience
Social Worker - Gîte Jeunesse - 3364 Rue Rochambeau, Québec
(2023-06 - 2026-06)
- Meet with individuals to analyze their situation, understand their problems, and identify their specific needs.
- Provide a listening ear, guide during crisis situations, and help develop personal skills.
- Support clients in taking steps to obtain services, housing, financial assistance, or legal support.
- Refer clients to the appropriate organizations or health professionals.
Intern Developer - ICCSOFT CAMEROUN
(2020 - 2021)
- Set up an academic application on Odoo (new academy)
- Provide general support to clients (Reception, Guidance, Information)
- Perform other administrative tasks (Scanning, archiving, filing various documents)
- Assistant in digitization within the C2D project by ICCSOFT
Customer Service - Espoir bar - Dschang, Cameroun
(2010-01 - 2020-05)
- Answer phone calls, emails, and instant messages.
- Provide information on products, services, and pricing.
- Explain company policies (returns, warranties, schedules)
- Take orders and enter purchases.
- Receive payments and process invoicing.
- Handle refund, exchange, or credit requests.
- Listen to customer complaints with calm and empathy.
- Find fair and prompt solutions.
COUNSELOR IN SUPPORTIVE RELATIONSHIPS - ESPACE ÉCOUTE, CAMEROUN
(2017 - 2022)
- Mentor youth on entrepreneurship
- Guide new graduates in choosing their university programs
- Listen to youth in difficulty and advise them
Education
Cisco CCNA-1 Hybrid Certification - Cégep Limoilou (2023)
Bachelor's Degree - Computer Systems and Networks equivalent to BACCALAUREAT (EDE) - Institut Supérieur Siantou, Yaoundé – Cameroun (2010)
BTS - Management Information Technology equivalent to DEC (EDE) - Ministère de l'enseignement supérieur Cameroun (2008)
