Franz Ubaldo

IT Engineer with 3 years of experience in technical support, systems optimization, and operations in cross-functional environments. Currently pursuing a career in the field of technology, seeking to leverage technical and analytical skills in a data-centric role to enhance business performance and operational excellence by utilizing Python, SQL, and visualization using Tableau. Aiming to combine operational and analytical expertise to identify inefficiencies, translate data into actionable insights, and drive strategic decision-making.

POS Support Technician - Seasonal at Calgary Exhibition & Stampede (2026-05 – Present)

• Manages access rights – create, read, update, delete (CRUD) of users/employees related to point of system (POS).
• Support POS related concerns including but not limited to POS machine, monitor, printer, and scanner if needed.
• Provide exceptional customer service to employees who are experiencing POS system issues.
• Actively listen to user concerns and diagnose POS system malfunctions.
• Troubleshoot and resolve POS software and hardware problems efficiently.
• Collaborate with different business units to help support the POS system operations.
• Maintain a proactive approach by identifying potential issues and implementing preventative measures.
• Collaborate with the supervisor or appropriate Business Services unit to identify and resolve issues.

Fill Crew - Warehouse Clerk/Merchandiser (Part Time) at Canadian Tire (2024-12 – Present)

• Restocking products from warehouse and receiving location to the store floor.
• Ensuring proper bin capacity or enough item count is in the proper aisle, shelf, base, bin, and location during shift.
• Build and maintain good relationships to customers.
• Assisting and helping customers' inquiries through the use of Employee Facing Device (EFD).
• Provides support, information, and guidance by communicating to other staff through radio.
• Maintaining rapport with other employees.
• Merchandising and fixing shelves, making it easier for customers to shop.
• Helping reduce hazard across the store and keep the store clean.
• Helping with the lifting and carry out for customers when needed.

Sales Representative (Full Time) at WOW! Mobile Boutique (2025-07 – 2026-03)

• Actively engage mall shoppers and follow each step of the sales process.
• Consistently network, creating, and maintaining a list of prospective clients using the CRM tool.
• Generate hype and awareness within a mall environment by being an ambassador of the brand.
• Deliver the brand promise by offering personalized, unbiased, advice.
• Consistently achieve all key business metrics.
• Offer a best-in-class customer experience.
• Participate in documented coaching conversations.
• Responsible for inventory management receiving, signing, and securing inventory.
• Follow merchandising and daily store cleanliness standards.
• Complete daily operations tasks, such as opening & closing the kiosk.
• Stay current on promotions, products, services and policies
• Managing cash, point of sale, and inventory systems
• Activating Wireless plans with device and/or BYOD
• Troubleshooting and fixing services on a high level such as changing sim cards, settings, and transferring files

Data Engineer (Capstone Project) at TNT Pollination (2025-01 – 2025-04)

• Acts as data wrangling lead ensuring data is accessible and usable for analysis.
• Cleans the initial dataset from errors, missing, invalid, and unusable values.
• Works closely with the client to collect more data to be use for the analysis.
• Works with the team to have accurate values in analysis and visualizations.
• Ensures data is correct and relevant to the analysis.

Technical Operations and Support Engineer at Zuellig Pharma Asia Pacific Ltd. Phils. ROHQ. (2023-02 – 2024-08)

Got absorbed as an employee after a 6-month internship.

• Responsible for providing service (additions, maintenance & support, operations, continuous improvement, etc.) to the role of Product Owner via the agreed-upon Product Backlog.
• Explored Azure DevOps and Atlassian Jira.
• Gained insight and experience in Software Development Life Cycle (SDLC) and Agile (Scrum and Kanban) Methodology.
• Facilitated multiple end-user applications used by the organization.
• Administered the company's ITSM Tool (FreshService); Served as IT Administrator.
• Analyzed system data to gain insights for initiatives and enhancements.
• Initiated system improvements and kaizen tasks.
• Acted as Subject Matter Expert (SME) for e-Signature Solution Application (DocuSign), file-sharing Application (easishare), and Office Space Reservation Application (Skedda).
• Maintained proper use of applications, licenses, and ensure product limitations/rules are followed.
• Developed workflows to automate tasks for system enhancements based on stakeholder's requirements.
• Integrated REST and Webhook API to connect different platforms and applications.
• Conducted unit testing and system testing of newly configured features to team members, team leader, and stakeholders before deploying to production.
• Designed analytics, dashboards, reports, and updates to stakeholders.
• Configured, maintained, and debugged different internal Customer Portal (FreshDesk) for different countries.
• Presented product demonstrations and introducing new features to be used by other stakeholders.

IT Administrator - Service Management at Zuellig Pharma Asia Pacific Ltd. Phils. ROHQ. (2022-05 – 2022-11)

• Served as the first line of contact for support.
• Resolved incident tickets and provided proper service while meeting service level agreement (SLA).
• Served as a contact person to the client regarding system issues, product enhancements, and feature requests.
• Contributed and managed Microsoft Active Directory of the organization.
• Managed access rights of users using PowerShell and MS Exchange scripts and MS Exchange Admin Center/Portal.
• Assisted in providing support for Manual SAP password reset, SAP GRC access requests.

Promotional, Multimedia, Information Technology (PMIT) - Member at All for Christ Church (2016-12 – 2018-11)

• Assigned to lead the congregation in worship through flashing song lyrics sync to the music.
• Created and managed presentation slides throughout the service.
• Managed social media postings such as publication materials, captions, and live streams.
• Assigned to capture photos throughout the service for publication materials in social media pages.

Post-Diploma Certificate in Data Management and Analytics – Bow Valley College (2024-09 – 2025-04)

Bachelor of Science in Information Technology with Specialization in Service Management and Business Analytics – Far Eastern University (2018-08 – 2022-12)