POS Support Technician - Seasonal at Calgary Exhibition & Stampede (2026-05 – Present)
- Manages access rights – create, read, update, delete (CRUD) of users/employees related to point of system (POS).
- Support POS related concerns including but not limited to POS machine, monitor, printer, and scanner if needed.
- Provide exceptional customer service to employees who are experiencing POS system issues.
- Actively listen to user concerns and diagnose POS system malfunctions.
- Troubleshoot and resolve POS software and hardware problems efficiently.
- Collaborate with different business units to help support the POS system operations.
- Maintain a proactive approach by identifying potential issues and implementing preventative measures.
- Collaborate with the supervisor or appropriate Business Services unit to identify and resolve issues.
Fill Crew - Warehouse Clerk/Merchandiser (Part Time) at Canadian Tire (2024-12 – Present)
- Restocking products from warehouse and receiving location to the store floor.
- Ensuring proper bin capacity or enough item count is in the proper aisle, shelf, base, bin, and location during shift.
- Build and maintain good relationships to customers.
- Assisting and helping customers' inquiries through the use of Employee Facing Device (EFD).
- Provides support, information, and guidance by communicating to other staff through radio.
- Maintaining rapport with other employees.
- Merchandising and fixing shelves, making it easier for customers to shop.
- Helping reduce hazard across the store and keep the store clean.
- Helping with the lifting and carry out for customers when needed.
Sales Representative (Full Time) at WOW! Mobile Boutique (2025-07 – 2026-03)
- Actively engage mall shoppers and follow each step of the sales process.
- Consistently network, creating, and maintaining a list of prospective clients using the CRM tool.
- Generate hype and awareness within a mall environment by being an ambassador of the brand.
- Deliver the brand promise by offering personalized, unbiased, advice.
- Consistently achieve all key business metrics.
- Offer a best-in-class customer experience.
- Participate in documented coaching conversations.
- Responsible for inventory management receiving, signing, and securing inventory.
- Follow merchandising and daily store cleanliness standards.
- Complete daily operations tasks, such as opening & closing the kiosk.
- Stay current on promotions, products, services and policies
- Managing cash, point of sale, and inventory systems
- Activating Wireless plans with device and/or BYOD
- Troubleshooting and fixing services on a high level such as changing sim cards, settings, and transferring files
Data Engineer (Capstone Project) at TNT Pollination (2025-01 – 2025-04)
- Acts as data wrangling lead ensuring data is accessible and usable for analysis.
- Cleans the initial dataset from errors, missing, invalid, and unusable values.
- Works closely with the client to collect more data to be use for the analysis.
- Works with the team to have accurate values in analysis and visualizations.
- Ensures data is correct and relevant to the analysis.
Technical Operations and Support Engineer at Zuellig Pharma Asia Pacific Ltd. Phils. ROHQ. (2023-02 – 2024-08)
Got absorbed as an employee after a 6-month internship.
- Responsible for providing service (additions, maintenance & support, operations, continuous improvement, etc.) to the role of Product Owner via the agreed-upon Product Backlog.
- Explored Azure DevOps and Atlassian Jira.
- Gained insight and experience in Software Development Life Cycle (SDLC) and Agile (Scrum and Kanban) Methodology.
- Facilitated multiple end-user applications used by the organization.
- Administered the company's ITSM Tool (FreshService); Served as IT Administrator.
- Analyzed system data to gain insights for initiatives and enhancements.
- Initiated system improvements and kaizen tasks.
- Acted as Subject Matter Expert (SME) for e-Signature Solution Application (DocuSign), file-sharing Application (easishare), and Office Space Reservation Application (Skedda).
- Maintained proper use of applications, licenses, and ensure product limitations/rules are followed.
- Developed workflows to automate tasks for system enhancements based on stakeholder's requirements.
- Integrated REST and Webhook API to connect different platforms and applications.
- Conducted unit testing and system testing of newly configured features to team members, team leader, and stakeholders before deploying to production.
- Designed analytics, dashboards, reports, and updates to stakeholders.
- Configured, maintained, and debugged different internal Customer Portal (FreshDesk) for different countries.
- Presented product demonstrations and introducing new features to be used by other stakeholders.
IT Administrator - Service Management at Zuellig Pharma Asia Pacific Ltd. Phils. ROHQ. (2022-05 – 2022-11)
- Served as the first line of contact for support.
- Resolved incident tickets and provided proper service while meeting service level agreement (SLA).
- Served as a contact person to the client regarding system issues, product enhancements, and feature requests.
- Contributed and managed Microsoft Active Directory of the organization.
- Managed access rights of users using PowerShell and MS Exchange scripts and MS Exchange Admin Center/Portal.
- Assisted in providing support for Manual SAP password reset, SAP GRC access requests.
Promotional, Multimedia, Information Technology (PMIT) - Member at All for Christ Church (2016-12 – 2018-11)
- Assigned to lead the congregation in worship through flashing song lyrics sync to the music.
- Created and managed presentation slides throughout the service.
- Managed social media postings such as publication materials, captions, and live streams.
- Assigned to capture photos throughout the service for publication materials in social media pages.
