Gabby Bedrosian

Knowledgeable, performance driven and detail-oriented Cybersecurity student who excels at configuring and maintaining hardware and software and resolving any technical requests.

Posses great technical expertise, well developed communication skills, and important ability to perform well in a team and independent setting.

Inbound/Outbound Sales representative at Bell. 1yrs 4 month

1)Worked with the organizations other departments to resolve problems, facilitated solutions and enhanced customer service offerings.

2)Continues communication effectively with individuals and teams in the program to ensure high quality and timely expedition of customer requests.

3)Performed agent side by side monitoring of call quality.

4)Educated each prospective customer of the value of Fibe TV application and channels by making relevant channel suggestions in movies, news, and sports based on probing questions.

5)Offered customer internet speed boost services by upgrading there current internet speed plan to higher speed in a very persuasive manners.

6)Effectively utilize both customer service skills as well as technical abilities to satisfy customers equipment needs.

Inbound/outbound customer service representative At S&P Data Digital 4 years.

• Made a high volume of outbound/inbound phone calls using electronic contact and recording systems, while maintaining a professional demeanour.

2)Excellent organizational skills to handle the large volume of daily calls and tasks

Maintain departmental quality and productivity standards ( 40 calls per hour and 28 successful transfers per day).

3)Provided accurate and appropriate information in response to customers inquiries.

4)Demonstrated mastery of customer service call script with in this imperfect timeframes.

Maintained up-to-date records at all times.

5)Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

6)Provided cross training to many staff members.

7)Completed the participation and the training for the CDMA network Shutdown for T-Mobile enterprise.

1)CDI College diploma in Cybersecurity

October 2022- Mar 2024

grade 98.13% 4/4 GPA

• American University of Culture and Education bachelors in business Administration and Management 2017-2019
• AGBU Economics 2014-2017