Desktop technician
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I am an individual with 5 years of experience in desktop technician field.
IT professional with 3 years of experience working as an IT Engineer in providing computer hardware and software support on site or remotely using remote connection software.
Experience in installing, configuring and troubleshooting Windows based computer systems such as desktop computers, laptops and Windows Server systems.
Experience in administering and monitoring performance of LAN/ WAN network using remote connection tools
Proficient in providing tier 1,2 and 3 support in computer hardware and software installation, technical assistance to the users
Experience configuring Cisco Switches, routers, firewall, VOIP telephone - Skilled in configuring and maintaining Domain, Active Directory. DNS, DHCP and Microsoft Exchange Server
Proficient in configuring access point for Wi-Fi setup and VPN for direct access
Good understanding of internet and TCP/IP protocols, like IP, ICMP etc.
Bachelor's of Engineering , Electronics and communication · (2006 - 2010)
