Gecel Taberna

Dedicated Administrative Professional with 8+ years of experience supporting executives, healthcare teams, banking operations, and customer service environments. Experienced in office administration, scheduling, document management, records administration, inventory coordination, and client relations. Recognized for exceptional organization, professionalism, attention to detail, and the ability to manage multiple priorities while delivering outstanding customer service.

Graduate with Honours from Seneca Polytechnic and committed to providing efficient administrative support that contributes to organizational success.

Pharmacy Administrative Assistant / Clerk - Pet's Drug Mart of Canada - Toronto, ON

(2025-06)

Provide administrative support in a high-volume pharmacy while maintaining strict confidentiality.

• Create and maintain accurate electronic customer records.
• Process prescription orders and verify customer information.
• Coordinate with pharmacists regarding prescriptions and medication reviews.
• Respond professionally to telephone and email inquiries.
• Prepare and organize pharmacy documentation.
• Review invoices and purchase orders for accuracy.
• Coordinate inventory purchasing and stock forecasting.
• Maintain organized records and support daily office operations.

Restaurant Crew Member - Chipotle Mexican Grill - Toronto, ON

(2023-09 - 2025-05)

• Delivered exceptional customer service in a fast-paced environment.
• Assisted customers with orders and resolved concerns professionally.
• Maintained food safety and quality standards.
• Worked collaboratively with team members to achieve operational goals.
• Received the Best Guest Experience Award for outstanding customer service.

Customer Service Ambassador - Emirates National Bank of Dubai - Dubai, UAE

(2018 - 2023)

• Served as the first point of contact for banking clients.
• Assisted customers with banking services and inquiries.
• Supported daily branch operations and administrative functions.
• Maintained confidential customer information.
• Built strong client relationships through excellent service.
• Assisted management with reports and administrative tasks.
• Received the Service Excellence Award (Q3 2021).

Debt Collection Officer (Call Centre Representative) - Bilkish Associates L.L.C. - Dubai, UAE

(2017 - 2018)

• Managed customer accounts professionally.
• Prepared reports and monitored account activity.
• Maintained accurate documentation.
• Coordinated with multiple departments to resolve customer issues.
• Consistently met productivity and performance targets.

Administrative Officer / Receptionist - S.K.S Daifeng Contracting L.L.C. - Dubai, UAE

(2015 - 2017)

• Supported executives with administrative and clerical duties.
• Managed calendars, appointments, and meetings.
• Answered and directed incoming calls.
• Prepared reports, correspondence, and meeting documents.
• Organized confidential files and office records.
• Coordinated communication between management, staff, and clients.
• Assisted with special projects and office operations.

Graduate Certificate - Tourism Services Management – Global Tourism Business Specialization - Seneca Polytechnic (2025-04)

Bachelor of Science - Hospitality and Tourism Management - University of Saint Louis Tuguegarao (2014)