Geny Corpuz

Aviation customer service professional with 5+ years of passenger-facing experience at Pearson International Airport, including hands-on supervisory responsibility. Experienced in supervising floor staff, training new employees, supporting schedules, resolving passenger concerns, VIP meet-and-greet service, departure check-in assistance, security and immigration navigation, reservations and booking support, boarding-pass verification, and controlled passenger flow in restricted areas. Brings a calm, service-focused approach, strong operational awareness, and commitment to safe, professional passenger experiences.

Meet & Greet at ALLWAYS, by Plaza Premium Group (2023-09 – Present)

• Welcome and assist VIP passengers, delivering attentive, personalized service throughout the airport journey.
• Guide passengers through security and immigration processes, including expedited or VIP services where available.
• Support departure activities by assisting passengers with check-in, security navigation, and reaching the correct departure gate.
• Provide in-terminal assistance with gate directions, terminal amenities, shops, and meal arrangements.
• Assist passengers transferring between arrival and departure points to support a smooth, seamless travel experience.

Blacklane Agent at ALLWAYS – Emirates Airline partner service (2023-07 – Present)

• Respond to passenger enquiries by phone, email, and chat regarding bookings, reservations, and related services.
• Process bookings, service changes, and cancellations accurately while providing real-time customer assistance.
• Resolve passenger complaints and service issues efficiently and professionally, maintaining a high standard of customer care.
• Coordinate with chauffeurs and drivers to secure rides and monitor timely passenger pickups and drop-offs.

Lounge Assistant at Plaza Premium (2024-03 – Present)

• Provide front-line customer service in a premium airport lounge, responding to passenger requests and service needs.
• Maintain clean, hygienic coffee and buffet areas and support guests with buffet-related requests.

Acting Supervisor at Pearson International Airport (2023-06 – 2024-01)

• Worked closely with the Operations Manager to support day-to-day floor operations and consistent service delivery.
• Supervised floor staff and completed administrative tasks required to support daily operations.
• Trained new staff on workplace procedures and service expectations.
• Monitored and updated staff schedules to help maintain appropriate operational coverage.
• Resolved customer issues and concerns in a timely manner, reinforcing a consistent and professional service experience.

Operations Support Representative at DEXTERRA (2022-07 – Present)

• Serve as a first point of contact for passengers, providing timely guidance and a positive customer service experience.
• Resolve traveller questions, concerns, and airport-related issues through direct one-on-one assistance.
• Control passenger backflow into monitored and restricted areas, supporting orderly passenger movement and compliance with airport controls.

Team Lead / Breast Debone at Maple Lodge (2021-11 – 2022-07)

• Promoted to Team Lead after two months and performed final quality checks before product moved to the X-ray process.
• Trained new employees across five skin-debone processes and reinforced required work procedures.
• Assisted the Shift Manager with administrative and staff support duties.

Priority Lane Agent (Customer Service Assistant) at DEXTERRA (2018-10 – 2019-12)

• Welcomed and assisted passengers in priority lanes, providing professional, high-quality customer service.
• Checked boarding passes for priority-access verification and helped passengers confirm the correct gate.
• Recorded priority-lane access accurately in the Dexterra system.

Cook at Sukhothai Restaurant (2018-05 – 2018-10)

• Supported food preparation, maintained food safety and cleanliness standards, and helped open and stock the restaurant on weekend mornings.

Personal Support Worker (PSW) Program – Canadian International Career College (2016 – 2017)

Bachelor of Science in Commerce in Major in Marketing – Divine Word College of Laoag (2006)