Meet & Greet at ALLWAYS, by Plaza Premium Group (2023-09 – Present)
- Welcome and assist VIP passengers, delivering attentive, personalized service throughout the airport journey.
- Guide passengers through security and immigration processes, including expedited or VIP services where available.
- Support departure activities by assisting passengers with check-in, security navigation, and reaching the correct departure gate.
- Provide in-terminal assistance with gate directions, terminal amenities, shops, and meal arrangements.
- Assist passengers transferring between arrival and departure points to support a smooth, seamless travel experience.
Blacklane Agent at ALLWAYS – Emirates Airline partner service (2023-07 – Present)
- Respond to passenger enquiries by phone, email, and chat regarding bookings, reservations, and related services.
- Process bookings, service changes, and cancellations accurately while providing real-time customer assistance.
- Resolve passenger complaints and service issues efficiently and professionally, maintaining a high standard of customer care.
- Coordinate with chauffeurs and drivers to secure rides and monitor timely passenger pickups and drop-offs.
Lounge Assistant at Plaza Premium (2024-03 – Present)
- Provide front-line customer service in a premium airport lounge, responding to passenger requests and service needs.
- Maintain clean, hygienic coffee and buffet areas and support guests with buffet-related requests.
Acting Supervisor at Pearson International Airport (2023-06 – 2024-01)
- Worked closely with the Operations Manager to support day-to-day floor operations and consistent service delivery.
- Supervised floor staff and completed administrative tasks required to support daily operations.
- Trained new staff on workplace procedures and service expectations.
- Monitored and updated staff schedules to help maintain appropriate operational coverage.
- Resolved customer issues and concerns in a timely manner, reinforcing a consistent and professional service experience.
Operations Support Representative at DEXTERRA (2022-07 – Present)
- Serve as a first point of contact for passengers, providing timely guidance and a positive customer service experience.
- Resolve traveller questions, concerns, and airport-related issues through direct one-on-one assistance.
- Control passenger backflow into monitored and restricted areas, supporting orderly passenger movement and compliance with airport controls.
Team Lead / Breast Debone at Maple Lodge (2021-11 – 2022-07)
- Promoted to Team Lead after two months and performed final quality checks before product moved to the X-ray process.
- Trained new employees across five skin-debone processes and reinforced required work procedures.
- Assisted the Shift Manager with administrative and staff support duties.
Priority Lane Agent (Customer Service Assistant) at DEXTERRA (2018-10 – 2019-12)
- Welcomed and assisted passengers in priority lanes, providing professional, high-quality customer service.
- Checked boarding passes for priority-access verification and helped passengers confirm the correct gate.
- Recorded priority-lane access accurately in the Dexterra system.
Cook at Sukhothai Restaurant (2018-05 – 2018-10)
- Supported food preparation, maintained food safety and cleanliness standards, and helped open and stock the restaurant on weekend mornings.
