Gina Buchanan

Executive support and business operations professional with 20+ years of experience supporting executives, business owners, healthcare providers, nonprofit organizations, and growing companies. More than 13 years of remote experience serving as a trusted partner to founders and leadership teams, managing executive priorities, business operations, client relationships, project coordination, financial administration, and organizational systems. Recognized for protecting executive time, creating operational structure, managing confidential communications, and implementing scalable processes that improve efficiency and support business growth.

Experienced across Managed IT Services, Healthcare Administration, Professional Services, and Nonprofit organizations. Known for operating with absolute discretion in high-stakes environments and maintaining executive trust across long-term working relationships.

Business Operations Consultant at G&S Consulting (2024-01 – Present)

Provide fractional executive support and operational management for entrepreneurs, consultants, and small business owners.

• Serve as a strategic partner to business owners, managing administrative operations, project coordination, and business processes.
• Act as primary point of contact for clients, vendors, and stakeholders, ensuring timely communication and issue resolution.
• Coordinate executive scheduling, client onboarding, documentation, and workflow management.
• Develop SOPs, organizational systems, and process improvements that increase efficiency and support scalability.
• Manage invoicing, accounts receivable, bookkeeping activities, and reporting functions.

Virtual Office Manager at Solved IT (Smart Start Networks) (2013-01 – Present)

Serve as the operational and administrative partner to the leadership team of a multi-state technology services company.

• Manage executive scheduling, client communications, vendor relationships, invoicing, and operational administration.
• Coordinate projects involving managed IT services, structured cabling, security systems, and technology implementations.
• Oversee accounts payable and accounts receivable functions, maintaining accurate financial records and client billing.
• Develop and maintain company SOPs, onboarding processes, and internal documentation systems.
• Act as liaison between leadership, clients, vendors, and technical teams to ensure seamless project execution.
• Support company growth through process development, operational organization, and executive support.

Virtual Office Operations Manager at Buchanan Virtual Office (2019-01 – 2022-12)

Founded, operated, and successfully wound down and exited a virtual office management business providing executive-level administrative support to entrepreneurs and small businesses.

• Managed a portfolio of clients delivering executive assistance, calendar management, travel coordination, project tracking, and business support services.
• Developed customized administrative systems and workflow solutions tailored to client needs.
• Coordinated client communications, bookkeeping activities, invoicing, and vendor management.
• Built and maintained long-term client relationships while ensuring high-quality service delivery.

Administrative Contractor at Various Organizations (via Staffing Agency) (1998-01 – 2013-12)

Provided administrative, executive support, office management, and operational services through long-term contract assignments across healthcare, professional services, nonprofit, and corporate environments.

• Supported executives, department leaders, and office teams with administrative operations and project coordination.
• Managed scheduling, records administration, client communications, and reporting activities.
• Coordinated billing processes, documentation management, and workflow support functions.
• Maintained confidential business and healthcare records while ensuring compliance requirements were met.

Healthcare Office Manager at Various Medical Practices

• Directed daily office operations, patient scheduling, records management, and provider support activities.
• Coordinated insurance, billing, and patient communication functions.
• Maintained HIPAA-compliant records and administrative procedures.

Nonprofit Program & Campaign Coordinator at Various Organizations

• Coordinated fundraising initiatives, volunteer programs, donor communications, and event logistics.
• Supported executive leadership with project coordination, outreach efforts, and operational administration.

WGU (Western Governor's University)

B.S. Accounting | In Progress, 2026

B.S. Supply Chain & Operations | Planned

Prerequisite coursework completed via Sophia Learning

Sophia Learning

College-Level Coursework (WGU Transfer Credits)

In-Progress / 2026

American Business Institute, Brooklyn, New York

Automated Accounting Certification

1989

Colonial High School, Orlando Florida

High School Diploma

1988