Giomarie Bonglay

Customer-focused professional with almost 10 years of experience in hospitality and guest services. Skilled in front desk operations, cash handling, and team coordination, with a strong commitment to delivering excellent service. Known for a can-do attitude, strong organizational skills, and cultural awareness. Holds a Diploma in Business Administration and a Bachelor’s in Tourism.

GUEST EXPERIENCE REPRESENTATIVE; ACTING TEAM LEAD (TEMPORARY ASSIGNMENT) at CITY OF GRANDE PRAIRIE (2024-04 – Present)

• Delivered exceptional customer service to internal and external clients through in-person interactions, reception services, telephone support, and email correspondence.
• Promoted and sold memberships, programs, and services, consistently contributing to revenue growth by identifying customer needs and achieving sales targets.
• Collaborated with team members to meet sales objectives, execute promotional campaigns, and enhance overall customer engagement.
• Took ownership of customer inquiries and concerns by proactively identifying issues, resolving problems efficiently, and ensuring complete follow-through.
• Led by example in providing a welcoming, positive, and professional guest experience while maintaining accurate knowledge of programs, services, and organizational policies.
• Guided guests in selecting services and memberships that best met their needs, maximizing customer satisfaction and long-term retention.
• Demonstrated strong attention to detail, sound judgment, and problem-solving skills to support the health, safety, and well-being of guests and team members.
• Worked effectively both independently and collaboratively in a fast-paced environment while contributing to departmental goals and operational excellence.
• Maintained a high standard of professionalism, communication, efficiency, and organizational skills in all customer interactions and daily operations.

ACTING TEAM LEAD (TEMPORARY ASSIGNMENT) at CITY OF GRANDE PRAIRIE (2026-06 – 2026-09)

GUEST SERVICE REPRESENTATIVE at BEST WESTERN GRANDE PRAIRIE HOTEL & SUITES (2021-01 – Present)

• Provide superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Performs department duties at the front desk, in maintenance, and housekeeping as needed.
• Handling Cash, Debit and Credit Cards
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Maintain a safe facility and use safety first practices to remain accident-free
• Create and send Invoices to the company with Direct Billing

ASSISTANT TEAM LEADER at DOLLARAMA (2023-07 – 2023-09)

• Support the Management team in overseeing the daily retail store operations.
• In the absence of the management team, acts as the Manager on Duty (MOD), and ensures that assigned tasks are completed, store opening/closing procedures are followed, and employees work safely.

FOOD SERVICE SUPERVISOR at OA TIM HORTON’S (2022-03 – 2023-06)

• Train, Supervise, and remind team members of food safety protocols
• Act as Cash Manager when necessary, which includes arranging cash register(s) at opening and checking cash at closing.
• Oversee, assign, and coordinate the performance of operations activities, making sure that all company policies are followed.
• Collaborate with the restaurant management team to guarantee that production, quality, and service standards are fulfilled as well as to establish a professional, efficient, and safe atmosphere for customers and staff.

DUTY MANAGER at GO HOTELS – ROBINSON’S HOTELS & RESORT, PHILIPPINES (2015-04 – 2019-11)

• In charge of overall hotel operation during shifts.

General in Business Administration – NORTHWESTERN POLYTECHNIC

Bachelors of Science in Tourism – SAINT JOSEPH INSTITUTE OF TECHNOLOGY