Grace Phingo

A results-oriented professional currently pursuing a Degree in Procurement and Supply Chain Management, with a strong background in operations and imports administration. Experienced in managing complex documentation processes and ensuring compliance with international trade regulations, I thrive in fast-paced environments where I can leverage my analytical skills and attention to detail to streamline operations and drive efficiency.

Operations administrator - Manica Malawi Limited

(2023-06 - 2024-02)

• Handling cash transactions with customers.
• Assisting customers with inquiries or concerns.
• Managing export documentation and ensuring compliance with international trade regulations.
• Managing import documentation and customs clearance processes.
• Coordinating import shipments and arranging transportation.
• Ensuring compliance with import regulations and tariffs.

Imports Officer - Manica Malawi Limited - Lilongwe

(2021-01 - 2023-02)

• Drafting F12 in customs system (Asycuda World)
• Customs clearing of IM4,IM7,IM8,EX2
• Arranging movement of containers with shipping line for examination and offload
• Arranging n processing all required document for consignment

Cashier and exports clerk - Manica Malawi limited - Lilongwe

(2018-07 - 2021-04)

• Petty cash management, this including making petty cash returns, daily banking, sales returns, receipting and debt collection
• Exporting cargo, this consist of preparing Air Waybills for every shipment, booking and tracking shipments on a daily basis.
• Following up with Airline for international connection of goods
• Preparing exports documents
• Sending and requesting flights schedules from airline to clients
• Invoicing and certifying vendors invoices
• Booking flight in Airline system
• Marketing, this involves communicating to client on the services we offer, managing the existing client on how best we can serve them.
• Customer care, responding queries from customers concerning their shipment for both Imports and exports.

Sales Agent - Ned Bank Malawi Limited - City Center Branch

(2014-01 - 2017-12)

• Customer care, making sure that client is satisfied with services offered to them.
• Helping new customer to fill the account opening form, making them understand details needed for account opening.
• Convincing new customers, persuading customers to open account, updating customers regarding their accounts.
• visiting organizations and their stuff to open accounts with the Bank, selling different accounts available with the Bank to potential people.

Degree - Procurement and Supply Chain Management

Diploma - banking Majoring in treasury and international Banking - K & M school of Accountancy (2017-01 - 2020-12)

Certificate - banking - K & M school of Accountancy (2014-01 - 2017-12)