Grace Uku
Call Centre & Customer service representative
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About
Call Centre and Customer service representative with over 5+ years’ experience delivering exceptional support. Enthusiastic about Improving customers' experience with active listening. Skilled in handling high volume inquiries, with great command of English via personal, inbound calls, chat, and email while maintaining empathy, accuracy, and professionalism.
I have experience working in a fast-paced, high growth technology company where adaptability, problem-solving, and continuous learning were essential. Seeking to bring proven communication and problem-solving skills as a customer service representative with the ability to work an evening or overnight schedule .
Experience
Customer service representative with over 1+ years’ experience delivering exceptional support. Enthusiastic about Improving customers' experience with active listening. Skilled in handling high volume inquiries, with great command of english via personal, inbound calls, chat, and email while maintaining empathy, accuracy, and professionalism.
I have experience working in a fast-paced, high growth technology company where adaptability, problem-solving, and continuous learning were essential. Seeking to bring proven communication and problem-solving skills as a customer service representative with the ability to work an evening or overnight schedule .
Education
University of Waterloo - M.Sc Sustainability Management (2025)
