Greta Nuhiu
Customer Support
Talent
Toronto, ON, CanadaMember since October 5, 2026
Customer service and client communicationCall center and telephone supportPhone, email, chat, and online supportProblem solving and troubleshootingIssue documentation and ticket trackingCustomer follow-up and conflict resolutionBilling, payments, refunds, and order supportClear written and verbal communication
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Customer service and client communicationCall center and telephone supportPhone, email, chat, and online supportProblem solving and troubleshootingIssue documentation and ticket tracking
About
Customer Support professional with previous call center and customer service experience. Experienced in assisting customers by phone and other communication channels, answering questions, resolving billing and order concerns, troubleshooting issues, documenting customer interactions, and following up to ensure timely resolution. Currently completing a Human Resources program, bringing strong communication, organization, problem-solving, and professionalism to customer-facing roles.
Experience
Customer Support - North Star
(2025-02 - 2026-06)
- Provided customer support and responded to customer questions and requests in a professional and timely manner.
- Assisted with customer concerns, account or order-related issues, and general product or service questions.
- Investigated customer issues, researched solutions, and escalated more complex matters when required.
- Documented customer interactions and maintained accurate records for follow-up and issue tracking.
- Helped customers understand products, services, and processes while maintaining a positive customer experience.
- Managed multiple customer requests while meeting service expectations and maintaining attention to detail.
Call Center Representative
(2022-01 - 2024-03)
- Handled customer inquiries and provided assistance by phone in a professional and courteous manner.
- Answered general questions, identified customer needs, and provided appropriate information or solutions.
- Resolved customer concerns while maintaining patience, professionalism, and clear communication.
- Recorded customer interactions and relevant information accurately for follow-up and service tracking.
- Worked efficiently in a high-volume customer service environment and managed multiple requests.
Education
Human Resources - Canadian College Business, Science & Technology (2027)
Skills
Customer Support
