Senior Business Consultant
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Results-driven and customer-focused professional with 12 years of experience in providing exemplary customer services. Dedicated to ensuring customer satisfaction through efficient issue resolution, empathetic communication, and proactive problem-solving. Seeking a challenging role as a Customer Care Representative, where I can leverage my expertise to enhance customer experiences and contribute to the growth and success of the organization.
Certified SAFe® 5 ASM & POPM from Scaled Agile Inc. and CSM® from Scrum Alliance with 2 years of experience as Release Train Engineer (RTE) and 9+ years of experience as Scrum Master (in Total 12+ years of IT experience including former IT Senior Business Systems Analyst). I am a proven leader, a team-builder and solution focused with the ability to manage multiple Teams, projects, clients, and deadlines. I have experience in a range of industries those are Life Science, Healthcare, Banking, Non-Banking Financial and Hospitality.
MBA (Systems) || IMT-CDL Ghaziabad || 2014 to 2016.
Bachelors of Computer Application (BCA) || IGNOU Delhi || 2007 - 2010
