Denise Koomalsingh

Senior Business Systems Consultant and Business Analyst with 18 years of progressive experience supporting business and technology initiatives within a complex enterprise environment. Expertise in business analysis, requirements discovery and documentation, business process improvement, systems implementation, Agile delivery, testing, and stakeholder engagement. Strong ability to bridge business and technology by translating complex business needs into clear requirements, user stories, process improvements, and technology solutions.

Experienced in leading Business Analysis activities, coordinating cross-functional teams, supporting project delivery, managing testing activities, and coaching Business Analysts.

Business Systems Consultant / Scrum Master; Business Systems Consultant / Business Analyst; BSA Lead / Scrum Master - SUN LIFE CORPORATE - Ontario

(2008-07 - 2026-07)

Progressive experience supporting business application lifecycles, including business analysis, project delivery, systems analysis, design, implementation, training, strategic systems planning, provisioning, and client fulfillment.

• Produce requirements documentation for medium- to large-sized initiatives, translating business needs into clear and actionable requirements for technology teams.
• Analyze business processes and recurring issues to identify opportunities for process improvement, workflow optimization, automation, and time/cost savings.
• Create user stories to support improved user experiences and effective technology solutions.
• Plan and produce test activities and documentation, including test strategy, test situations, test reports, and defect management.
• Provide estimates for assigned work and monitor progress against planned effort, timelines, scope, and deliverables.
• Identify and escalate issues, concerns, requirement changes, scope changes, and potential deadline impacts to Business Analysis and project leadership.
• Maintain clear written documentation of business and systems agreements, requirements, decisions, and changes.
• Communicate project status, risks, issues, and plan changes to Business Analyst leads, Project Managers, Account Managers, and other stakeholders.
• Support initiatives through requirements, analysis, testing, implementation, and transition to the Account Team.
• Serve as BSA Lead/Scrum Master on assigned projects, providing direction and coordination across Business Analysis activities.
• Review Request Tracker items with the Account Lead BA, Account Manager, and Project Manager to determine relevance to project scope.
• Provide coaching and direction to Business Analysts supporting project teams.
• Direct the work of Project Business Analysts and monitor workflow, workload, and delivery activities.
• Provide feedback to BA Pool Managers regarding the performance of Business Analysts assigned to projects.
• Ensure delivery of test strategies, test situations, and test reports.
• Ensure test defects are recorded and managed in Quality Centre.
• Monitor BA workflow and report volume and resource concerns to the Project Manager.
• Support transition from project implementation to the Account Team.