Gursh Dhinjal

Results-driven sales and customer service professional with 30+ years of experience, including 20 years at Shaw/Rogers Communications Skilled at resolving complex billing, technical, and account issues while consistently exceeding sales targets and achieving strong customer satisfaction scores Known for a consultative approach, deep product knowledge, and the ability to communicate clearly and confidently with diverse customer groups Patient and professional, with a strong track record of de-escalating challenging situations and building long-term customer loyalty

Customer Service Representative at Shaw / Rogers Communications (2005 – 2025)

• Delivered top-tier customer support across phone and email, resolving complex billing, technical, and account issues
• Educated customers on products and promotions, improving retention and consistently achieving strong satisfaction scores
• De-escalated challenging situations with patience and professionalism, collaborating with technical teams and maintaining accurate records

Owner / Operator at MetroLaser Hair Removal

• Founded and operated a home-based laser hair removal business, managing all aspects of daily operations
• Performed full-body laser hair removal treatments using the Soprano ICE laser system, ensuring safe and effective results
• Built and retained a loyal client base through consultations, personalized care, and consistent, high-quality service

Flight Attendant at Canada 3000 (1997 – 2001)

• Delivered attentive in-flight service on domestic and international routes, assisting passengers with seating, special needs, and travel concerns
• Carried out safety demonstrations and pre-flight checks, managed onboard sales, and worked closely with cabin crew to maintain high service standards

Travel and Tourism Diploma – Sprott Shaw College (1997)