Gurvak Singh

Established call center representative with 2+ years of experience. Looking for a role to leverage my prbolem-solving and effciency skills to help ensure customer satisfaction at its finest.

Customer Service Rep

Rogers Communication

• Answered 10+ calls per day
• Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews
• Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes
• Took 55+ customer orders per shift
• Collaborated with a team of 27+ people

Customer Service Rep

Snap Deal

• Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%
• Spearheaded the creation of bulleted product lists and potential solutions for call staff, reducing wait times by 28%