Gurveer Singh Gill

Management professional with a Business Administration diploma and experience supervising operations in a fast-paced, customer-facing environment. Skilled in team leadership, customer service, and maintaining operational efficiency under pressure. Strong communicator with proven ability to build customer relationships, resolve issues effectively, and adapt to changing priorities.

Recognized for reliability, accountability, and a strong work ethic, with a clear focus on transitioning into a client-facing career in financial services and financial advising.

Shift Supervisor - A&W - Abbotsford, BC

(2021-09)

• Led daily operations in a high-volume, customer-facing environment, supporting a team of 4–7 employees per shift while maintaining consistent service quality
• Coached and developed team members through ongoing feedback and training, improving service standards and team performance
• Built strong customer relationships by resolving issues professionally, supporting customer satisfaction and repeat business
• Managed cash handling processes including reconciliation and deposits, maintaining accurate daily cash balancing
• Communicated clear expectations and coordinated team activities to ensure efficient shift execution

Team Leader - A&W - Abbotsford, BC

(2019-10 - 2021-08)

• Supported daily operations in a fast-paced environment, assisting in coordinating team activities during peak service periods
• Assisted in resolving team and customer issues using effective problem-solving and conflict resolution skills
• Communicated expectations and provided guidance to 3–5 team members, supporting consistent service delivery
• Monitored workflow to ensure adherence to company policies, procedures, and service standards
• Contributed to team efficiency and customer satisfaction by promoting collaboration and timely task completion

Business Administration Diploma - Business Administration - University of Fraser Valley (UFV) (2019-09 - 2021-06)