Hamad Hamad
Account Manager with extensive experience in financial trading sector
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About
Dedicated Account Manager with extensive experience in the financial trading sector, specializing in Contracts for Difference (CFDs) and Forex. Proven ability to manage global client portfolios, drive customer retention, and optimize conversion strategies. Strong background in CRM systems, performance analytics, and cross-cultural communication.
Currently seeking a remote opportunity in Canada's fintech or SaaS sector to leverage expertise in customer success and international account management.
Experience
Retention & Conversion Agent - Forex Companies (Cyprus, Bulgaria, Greece) - Cyprus, Bulgaria, Greece
(2022-08)
- Manage and retain international client portfolios through personalized engagement and financial consultations.
- Convert new leads into active investors by delivering tailored product presentations and follow-ups.
- Utilize CRM systems to analyze customer behavior, track performance, and identify growth opportunities.
- Collaborate with compliance and sales teams to ensure adherence to financial regulations and policies.
Mathematics, English, and Sports Teacher / Supervisor - Afif Osseiran's School - Lebanon
(2019-11 - 2020-06)
- Taught mathematics, English, and physical education to students across multiple grade levels.
- Supervised classes and assisted in curriculum development.
Assistant Land Surveyor - Various Offices - Lebanon
(2015-07 - 2018-09)
- Supported licensed surveyors in boundary analysis, mapping, and drafting operations.
- Utilized AutoCAD 2D/3D to design accurate survey plans and technical drawings.
Operations Supervisor - Hawa Chicken Company - Lebanon
(2012 - 2013)
- Oversaw production workflows and order fulfillment processes.
- Managed staff performance and ensured compliance with company standards.
Education
BS - Topography - Lebanese Canadian University (LCU) (2016 - 2018)
TS - Topography - Professional Industry Institute (2014 - 2016)
Opera Student - Musical Formation, Vocal Techniques - Lebanese National Conservatory (2018 - 2020)
Official Baccalaureate - Socio-Economy (SE) - College St. Jean (2008 - 2009)
