Hanna Vah
Customer Care Ambassador
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About
Customer-focused professional with over 3 years of experience in customer service, client support, and airport operations. Currently serving as an Airport Reception Counsellor at YYC Calgary International Airport, providing frontline assistance, information, and support to newcomers and international travelers. Skilled at delivering exceptional customer service in fast-paced, high-pressure environments while maintaining professionalism, empathy, and attention to detail.
Excellent communicator with strong problem-solving abilities and a proven track record of working collaboratively with airport partners and diverse communities. Fluent in English, Ukrainian, and Russian.
Experience
Airport Reception Counsellor - Calgary Catholic Immigration Society (CCIS) - Calgary, AB
(2022-12)
Served as the first point of contact for newly arrived immigrants at YYC Calgary International Airport, providing exceptional customer service, airport orientation, and settlement information in a welcoming and professional manner.
- Assist passengers by providing airport orientation, travel information, directions, and referrals to appropriate services and community resources.
- Assess client needs and coordinate timely support while ensuring a positive customer experience.
- Work collaboratively with CBSA and other airport partners, settlement counsellors, and community organizations to coordinate passenger assistance.
- Coordinate transportation and temporary accommodation for newly arrived clients.
- Respond calmly and professionally to changing situations in a busy airport environment.
- Maintain accurate and confidential client records using QUEST and iCARE databases.
- Prepare reports, maintain SharePoint resources, and support program administration.
- Participate in community outreach and promote available services to clients.
Corporate Communications Specialist - Metinvest Group - Ukraine
(2017-05 - 2022-02)
Coordinated communications and projects across multiple departments in a fast-paced corporate environment.
- Organized meetings, corporate events, and employee engagement initiatives.
- Developed reports, presentations, newsletters, and communication materials.
- Collaborated with external organizations and community stakeholders.
- Maintained accurate documentation and departmental records.
- Managed multiple priorities while consistently meeting deadlines.
- Demonstrated strong organizational, communication, and customer-focused service skills.
Education
Master of Journalism - Journalism - Mariupol State University
Bachelor of Communications - Communications - Mariupol State University
