Harmony Plouffe

Outgoing with strong communication and customer service skills. Quick to learn and adapt to new environments while maintaining strong attention to detail and the ability to work efficiently in fast-paced and diverse settings. I offer a strong work ethic, work well both independently and as part of a team, and I am committed to delivering quality performance and being able to stand for longer periods of time. I am flexible with scheduling reliable personal transportation.

Front desk Agent at Best Wester plus Cairn croft (2025-04 – Present)

• Provide friendly guest service by greeting arrivals, verifying reservation details, assigning rooms, and managing payments and billing
• Maintain clear and professional communication by responding to phone and email inquiries, assisting with tourism related questions, and applying problem solving skills to ensure a positive guest experience, while communicating with all other hotel staff to attain goals for the shift

Front line production at OLYmel (2022-03 – 2024-08)

• Sorted and packaged products for shipment
• Worked efficiently in a fast based, team-based environments
• follow HACCP and food safety procedures to prevent contamination
• Operate and monitor production line equipment and conveyors and reported malfunctions to supervisors when needed hostess/BUSSER/SERVER at BLUESTAR RESTURANT (2019-04 – 2024-12)
• Welcome and seat guests in a section-based manor to provided appropriate responsibility to the servers while clearing dishes and cleaning tables
• Delivered attentive customer service by taking orders, serving food and beverages, processing payments, and resolving guest concerns to ensure a positive dining experience
• Assist with phone call orders and prepare for take-out and delivery

– Eastdale secondary (2020-06)

DIPLOMA in THERAPEUTIC RECREATION – NIAGARA COLLEGE-WELLAND, ON (2026-06)