Banking Advisor at RBC (2025-10 – 2026-03)
Delivered personalized financial advice to clients, helping them achieve short- and long-term financial goals through tailored banking solutions.
- Built and maintained strong client relationships by understanding individual needs and providing proactive service.
- Promoted and cross-sold a wide range of RBC products and services, including credit cards, loans, mortgages, and investment solutions.
- Managed day-to-day banking transactions such as deposits, withdrawals, transfers, and account inquiries with accuracy and efficiency.
- Educated clients on digital banking tools and platforms to improve accessibility and convenience.
- Resolved client concerns and provided timely solutions to maintain high levels of customer satisfaction.
- Achieved and exceeded sales and service targets in a fast-paced, customer-focused environment.
Field Support Agent (AS 01) at Elections Canada (2024-11 – 2025-05)
Provided remote support over the phone and email to Elections Canada staff working in polling stations during the federal election.
- Assisted field personnel with troubleshooting equipment issues, system login errors, and procedural questions.
- Guided users through technical and operational processes with clarity and professionalism.
- Logged and escalated complex issues to the appropriate technical teams when necessary.
- Maintained accurate and detailed records of calls, issues, and solutions provided in internal tracking systems.
- Ensured high standards of accuracy, confidentiality, and neutrality in all interactions.
- Worked efficiently in a fast-paced, high-pressure environment with shifting priorities.
Collections Agent at National Credit Recovery Inc. (2024-06 – 2024-09)
- Contacted clients regarding overdue accounts via phone, email, and written correspondence.
- Negotiated payment plans in accordance with company policies and client circumstances.
- Handled sensitive financial information with confidentiality and professionalism.
- Documented all client interactions and updates in the internal database.
- Followed all relevant federal and provincial regulations (e.g., Collection and Debt Settlement Services Act of Ontario).
- Provided excellent customer service while maintaining firm but respectful communication.
Program Assistant, E Promo (CR-04) at IRCC: Immigration, Refugees and Citizenship Canada (2023-08 – 2024-05)
Obtained experience working in a high-volume environment with application quota that needs to be met every day with changing workload.
- Review, verify and update applicant's information.
- Verify client's application coordinates- names, date of birth, country/territory of birth and passport information, and any necessary corrections within GCMS.
- Search electronic database for any duplicate client identification numbers and send Household and Unmerge requests as necessary.
- Promote prospective TRV, WP, SP and EXT applications.
- Prevent and identify Privacy breaches within client identification numbers by cross referencing and thorough review.
- Track applications through and complete QM MS Excel tracker.
Sales Associate at Gap Canada (2023-08 – 2024-03)
- Creating a welcoming environment by greeting all customers as they walk through the doors.
- Maximizing sales opportunities to achieve store targets.
- Keeping knowledge up to date of all collections, products information.
- Executing opening and closing procedures.
- Ensuring adherence to always operating and security procedures.
- Providing excellent customers service by ensuring the customers takes priority and answering any questions they have.
Sales Agent at Videotron (2023-02 – 2023-06)
- Selling and promoting products to both existing and potential clients.
- Performing needs analysis and cost-benefit analysis for clients.
- Establishing and maintaining positive business relationships with clients.
- Assisting with corporate marketing strategies and expanding the company to new markets.
- Coordinating sales efforts with other departments.
- Supplying the management team with reports on customers' needs or interests, potential new products, or services, and competitive activities.
Liaison & Customer Service Representative at Msi Corp (2019-06 – 2023-02)
- Handle 30+ calls daily, with duties including signing up new customers.
- Presenting relevant product information, and canceling services.
- Sales and tech support to customer care.
- Utilized internal ticketing systems Bcris and Simple to record, resolve, follow up with, escalate and to request dispatch service.
- Provide inbound contact center support in both languages for all level technical issues.
- Provides administrative and clerical support for the intake and processing of applications.
- Provided support via client email and over the telephone.
- Assisted customers in setting up their email by resetting passwords for the customer if they can't access their account.
- Tracking promotions, offers through MS Excel.
- Reset password for the client if they are unable to access their account and walk them through the process to correctly install the online email application.
- If the issue is beyond level 1 scope of expertise, record the problem within the ticketing system before escalation to next tier.
