Heather D Reynolds

Athlete and participant-focused service leader with more than 15 years of progressive experience across recreation, education, certification, community, and wellbeing settings. Highly organized and skilled in coordinating inquiries, registrations, schedules, documentation, renewals, service delivery, and follow-up while managing competing priorities and maintaining accurate, confidential records. An effective verbal and written communicator who builds trusted relationships with participants, coaches, instructors, staff, service partners, and community stakeholders.

Brings sound judgment, discretion, and a collaborative approach to identifying needs, connecting people with appropriate supports, resolving barriers, monitoring results, and improving services through feedback and data. Proficient with a variety of digital tools for scheduling, registration, spreadsheets, reporting, and technology-supported administration.

Coach; Education Facilitator and Consultant

• Lead education, certification, and instructor-development projects, translating organizational goals and partner requirements into organized work plans, schedules, responsibilities, service processes, and timely follow-up.
• Coordinate participant and partner inquiries, explain requirements and processes, identify needs, and develop clear learning resources, assessment tools, agreements, and program documentation.
• Maintain accurate project and participant records, track progress and feedback, manage competing priorities, and prepare concise written updates to support decisions and continuous improvement.
• Facilitate webinars, committees, roundtables, and applied-learning discussions, building productive relationships across organizations and supporting respectful collaboration among diverse stakeholders.
• Work independently and with partners to troubleshoot barriers, coordinate requests, and deliver consistent service across delivery.
• Coordinate with national and international sport organizations to design, develop, and delivery coach certification opportunities.

Climbing Facility Coordinator and Manager at Dalhousie University

• Served as a primary point of contact for recreation and climbing participants, explaining eligibility, program options, registration requirements, schedules, policies, and safe access to services.
• Coordinated registrations, participant intake, schedules, program documentation, equipment, payroll, purchasing, and technology-supported administration while managing high volumes of competing requests.
• Maintained accurate and confidential participant, staffing, financial, incident, and operational records; monitored follow-up items, service quality, and compliance with organizational and safety requirements.
• Built trusted relationships with students, members, coaches, instructors, staff, campus partners, community users, service providers, and sector contacts to resolve concerns, coordinate referrals, and improve access and service consistency.
• Recruited, trained, scheduled, supervised, coached, and evaluated staff, instructors, students, and volunteers, supporting consistent processes, clear communication, accountability, and collaborative service delivery.
• Managed budgets, invoices, purchasing, payroll, registrations, revenue, operating expenses, approvals, and financial controls, ensuring documentation aligned with approved policies and available resources.
• Administered participant feedback and program evaluation processes, tracked service metrics and outcomes, summarized findings for leadership, and recommended practical improvements to programs, workflows, and participant experience.
• Collaborate with department of kinesiology, student wellness, employee wellness and interdepartmental varsity coaches to improve program delivery, coordinate use of shared space, and advance research.

Master of Science in Kinesiology – Dalhousie University

Bachelor of Health Education – Dalhousie University

French for Non-Francophone – Université Laval

Bachelor of Science in Kinesiology – Dalhousie University