Heather Tibert
Healthcare operations leader with 20+ years of leadership, management, and administrative experience
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About
Healthcare operations leader with 20+ years of leadership, management, and administrative experience, including progressive roles within Nova Scotia Health. Experienced in clinic operations, team supervision, recruitment, onboarding, workflow improvement, scheduling, policy implementation, and healthcare administration. Currently serving as Team Lead for Nova Scotia Health's first Primary Health Home, providing operational leadership for 5 physicians, Nurse Practitioner, Family Practice Nurses, and 6 administrative professionals.
Recognized for collaborative leadership, process improvement, staff development, and building efficient, patient-focused teams.
Experience
Team Lead / Secretary F - Nova Scotia Health - Halifax, NS
(2025-06)
Lead administrative operations for Nova Scotia Health's first Primary Health Home.
- Supervise, coach, and support 6 administrative professionals.
- Provide operational support to physicians, Nurse Practitioner, and Family Practice Nurses.
- Coordinate scheduling, workflow, staffing resources, supplies, and daily clinic operations.
- Develop onboarding procedures, workflows, and administrative improvements.
- Supported successful onboarding of 20,000+ patients to new primary care providers within one year.
- Lead team huddles, support training, and contribute to quality improvement initiatives.
Secretary D - Nova Scotia Health - Halifax, NS
(2025-01 - 2025-05)
Provided administrative support to leadership and healthcare teams.
- Coordinated meetings, interviews, reports, documentation, and correspondence.
- Managed confidential records, invoices, spreadsheets, and operational tracking.
Clerk B / Clerk C – Registration - Nova Scotia Health - Halifax, NS
Supported patient registration, appointment scheduling, and front-line healthcare services.
- Assisted patients through registration processes and directed services appropriately.
Human Resources Coordinator - Tim Hortons - Halifax, NS
(2022-01 - 2022-12)
- Recruitment, onboarding, employee support, reference checks, and HR administration.
Accounting & Stewardship - Cobequid Health Foundation - Sackville, NS
(2022-01 - 2022-12)
- Financial administration, deposits, payroll records, and executive support.
Site Screener - Nova Scotia Health Authority - Halifax, NS
(2020-01 - 2020-12)
- Patient screening, public health protocols, and visitor support.
Customer Service Professional - Manulife Bank - Halifax, NS
(2020-01 - 2020-12)
- Client account services, banking transactions, and confidential customer support.
Customer Service Support / Provider Coordinator - Medavie Blue Cross - Dartmouth, NS
(2018-01 - 2019-12)
- Healthcare claims, physician contracts, eligibility reviews, licensing records, and client support.
Department Manager - The North West Company - Winnipeg, MB
(2018-01 - 2018-12)
- Operations management, inventory control, budgeting, and staff supervision.
Education
Workplace Development - Workplace Development - Nova Scotia Community College (2025-01 - 2025-12)
Diploma - Human Resources & Payroll Administrator - CDI College (2022-01 - 2022-12)
Diploma - Business Administration - Success College (2016-01 - 2016-12)
