Stephanie Ocheoha

Accomplished Hospitality Operations Leader and Chartered Accountant (ACA) with over 15 years of senior management experience driving service quality, F&B cost controls, and operational efficiency across corporate properties. Proven track record managing multi-million Naira budgets, optimizing margins, and leading teams of up to 60+ personnel. Expert in menu engineering, inventory control, and luxury service standards.

Seeking an international placement to deliver operational excellence and financial control for world-class hotel or resort operations.

Hospitality Services Manager (Finance & Operations) - Multi-Plan Pathway College, Lekki, Lagos - Lagos, Nigeria

(2025-02)

• Manage full P&L for catering services with an annual food budget of ₦24M: set budgets, track spend and forecast monthly operational costs.
• Process all catering accounts end-to-end: record invoices, post ledger entries, disburse cash, and settle supplier accounts on strict 30-day terms.
• Reconcile monthly vendor accounts against physical stock usage to flag supplier price changes and minimize food waste/loss.
• Build Excel trackers in Microsoft 365 to monitor daily sales, ingredient costs, and gross margins, completely replacing legacy manual logs.
• Advise executive management on menu pricing strategies, portion control metrics, and supplier selection based on cost-versus-quality data analytics.

Internal Verifier / Quality Assurance Manager (Contract) - Lagoon Institute of Hospitality Studies, Lagos - Lagos, Nigeria

(2026-02)

• Audit and verify operational assessment evidence for over 20+ hospitality learners per quarter to ensure alignment with international competency standards.
• Liaise directly with awarding organizations and the NBTE to guide the center through rigorous quality audits, maintaining low-risk non-conformance ratings across consecutive reviews.

Head of Administration & Hospitality Consultant - Lagoon Institute of Hospitality Studies, Lagos - Lagos, Nigeria

(2025-01 - 2026-02)

• Led a large-scale hospitality curriculum mapping project, successfully aligning internal training courses with global competency standards.
• Built customized Excel data tracking frameworks that cut administrative processing times by 50% and enhanced statistical report accuracy.
• Coordinated academic tracks for 35+ students and mentored 8 faculty members on modern operational assessment design.

Finance & Operations Consultant (Executive Chairman's Rep) - The Pearl Jabi Lake (Boutique Hotel), Abuja - Abuja, Nigeria

(2023-09 - 2024-08)

• Directed all daily operations for a 65-room, 4-star boutique hotel, encompassing Food & Beverage, housekeeping, and front-office departments.
• Managed a massive operational budget of ₦250M monthly, ensuring optimized resource allocation and tight variance tracking.
• Streamlined F&B cost controls and menu engineering, successfully dropping food cost margins from 40% to 30% while raising overall guest satisfaction.
• Recruited and trained over 60+ operational staff, driving process improvements that boosted RevPAR by 14% and lifted TripAdvisor scores from 3.3 to 4.0 within 10 months.

Master Trainer & Quality Assurance Lead (World Bank-Funded IDEAS Project) - National Board for Technical Education (NBTE) - Nigeria

(2018)

• Served as Lead Trainer for the World Bank-funded IDEAS Project, building national quality assurance capacity across Nigeria.
• Trained 1,650+ quality assurance assessors and 122 Internal Verifiers to date, enforcing strict regulatory and verification compliance frameworks.

Director of Academics & School Bursar - Lantana College of Hospitality, Enugu - Enugu, Nigeria

(2017-07 - 2023-03)

• Managed full institutional accounts and operational budgets using specialized accounting software to keep our hospitality training programs financially healthy and aligned with luxury service standards.
• Ran the day-to-day fund disbursement and compliance reporting for an international hospitality training grant funded by Centro ELIS and the Italian Government that supported 200+ young women every year.
• Designed the hospitality training framework and taught classes on cost accounting, institutional food production, and professional ethics, which helped raise our student module pass rates from 68% to 88%.
• Mentored over 50 hospitality graduates each year on service standards and interview prep to help them successfully launch their careers in the local industry pipeline.

Hospitality Services Manager (Finance & Operations) - Uzommiri Study Centre & Afara Leadership Centre - Nigeria

(2008 - 2017)

• Held full operational and financial accountability for premium residential centers, covering culinary operations, large-scale laundry, and housekeeping for 50+ residents per cohort.
• Introduced rigorous inventory controls for the F&B division, successfully cutting material waste and reducing overall facility overhead costs.

Hospitality Services Manager - Imoran Centre, Ibadan - Ibadan, Nigeria

(2005 - 2008)

Managed residential operations and workshop logistics.

Hospitality Services Manager - Orisun School of Hospitality, Ibadan - Ibadan, Nigeria

(2001 - 2008)

Progressed from Supervisor to Manager overseeing F&B, laundry, and housekeeping budgets.

Operational Support Analyst - Barcelona Executive Business School, Spain - Spain

(2021-07 - 2021-08)

Internal Operations & Costing Intern - Airline Services Limited, Lagos - Lagos, Nigeria

(2008-08 - 2008-08)

Vocational Operations Intern - Orisun School of Hospitality, Nigeria - Nigeria

(2002-07 - 2003-06)

MBA - International Tourism and Hospitality Management - Barcelona Executive Business School (Universidad Católica San Antonio) (2020)

Associate Chartered Accountant (ACA) - Institute of Chartered Accountants of Nigeria (2008)

B.Sc.

• Accountancy - University of Nigeria, Nsukka (2000)

Diploma - Quality Assurance Management - National Board for Technical Education (NBTE) (2015 - 2019)