Heidi Metcalf

Experienced customer service and administrative professional with a strong background in customs processing, retail operations, and client support. Skilled in data entry, Microsoft Office, electronic documentation, problem-solving, and communication. Recognized for strong organizational skills, attention to detail, and the ability to work efficiently in fast-paced environments while providing excellent customer service.

Customs Release Analyst at FedEx Trade Networks (2017-01 – Present)

• Process customs clearances electronically through EDI systems.
• Act as a liaison between drivers, customs officials, and clients.
• Perform data entry, filing, and administrative support duties.
• Review documentation for accuracy and compliance before CBSA submission.
• Troubleshoot customs entry rejects and obtain missing documentation.

Postal Clerk at Canada Post (2004-11 – 2013-11)

• Sorted incoming and outgoing mail for accurate and efficient delivery.
• Processed mail, parcels, postage, and customer transactions.
• Balanced cash drawers and maintained accurate daily transaction records.
• Assisted customers with address changes, registered mail, and claims.
• Handled customer inquiries regarding lost, damaged, or delayed mail.

Pharmacy Aide at Wellington Pharmacy (2005-06 – 2005-11)

• Prepared prescription labels and processed prescription information.
• Maintained inventory records and monitored stock levels.
• Handled cash and credit transactions accurately.
• Received and organized pharmaceutical supplies and refrigerated items.

Paint and Flooring Associate at Home Depot (2003-08 – 2005-08)

• Assisted customers with paint, flooring, and décor selections.
• Operated equipment including paint mixers, tile saws, and carpet cutters.
• Provided guidance on installation, preparation, and product maintenance.

Third Key Holder at Reitmans (2002-08 – 2004-07)

• Processed cash and credit transactions and balanced registers.
• Opened and closed the store, including deposits and cash handling.
• Created merchandise displays and assisted customers with styling and sizing.

Barista / Shift Supervisor at Starbucks Coffee Company (2000-12 – 2002-02)

• Prepared beverages and ensured high customer service standards.
• Trained staff on food safety, sanitation, and service procedures.
• Managed scheduling, payroll preparation, and inventory ordering.

Ontario Secondary School Diploma – Sarnia, ON