Sarah Yasgar

Hard working, dedicated woman who loved working with customers.

Technology Support Specialist I at Concentrix (2026-08 – Present)

• Average 20-30 inbound calls daily regarding support for iOS products.
• Supporting customers either their technology issues while maintaining a high First Call Resolution ratio.
• Deescalate irate customers.

Budtender/Key Holder/Team Lead at Discounted Cannabis (2025-12 – 2026-08)

• Assisted in opening 3 new retail locations, delivering high-quality customer service, handling conflict resolution, and managing cash register operations.
• Processed daily cash handling, refunds, and complex split-payment transactions with precision.
• Managed weekly inventory and hand-wrote updated menu boards for over 1,700 products.
• Educated customers on all things Cannabis.

Social Media Manager at EL Parks (2021-06 – 2025-09)

• Created and scheduled social media posts for 5 RV parks using a schedule of 3 posts weekly at minimum.
• Posted a mix of photos/videos/reels highlighting camping life, current deals, and events.

Budtender/Shift Lead at Canna Cabana (2024-09 – 2024-12)

• Processed sales in a fast pasted, busy store in Clifton Hill.
• Put up new monthly promotions.
• Processed refunds in accordance with policy.
• Educated customers on all things Cannabis.

Front Office Manager at Mama Gertie’s Hideaway Campground (2021-05 – 2022-11)

• Maintained stock of the camp store
• Created spreadsheets for daily sales to send to accountants every month.
• Worked closely with the Grounds crew to ensure smooth daily operations.
• Checked guests in and out.
• Created walk in and phone reservations, reviewed online reservations.
• Oversaw a staff of about 3 people total.

Customer Service Representative at Wellfleet Insurance (2019-01 – 2021-04)

• Handled 60+ inbound calls daily regarding policy updates, billing, and coverage inquiries.
• Processed claim submissions for adjuster review.
• Verified caller identities in strict adherence to federal and state regulations.
• Maintained real-time CRM records while consistently achieving high First Call Resolution.

High school diploma or GED – Agawam High School (2013-09 – 2017-06)