Hend Waly

Committed to developing my career within the federal government, I wish to acquire new skills and actively contribute to projects that promote the well-being of citizens as well as that of public service employees.

Payment Services Officer - Emploi et Développement social Canada - Centre de traitement Service Canada - Boucherville, Canada

(2019-01)

• Assess employment insurance benefit applications
• Review the accuracy of decisions already made and correct any errors
• Communicate with clients and employers to obtain the information necessary for processing files
• Collaborate with internal and external partners to finalize pending files
• Use guides and tools provided by the employer to render and write decision reports in accordance with applicable legislation and policies
• Prioritize humanitarian cases and finalize them as quickly as possible

Administrative Assistant - CIUSSS du Centre-Ouest-de-l'Île-de-Montréal - Bureau d'examen de la recherche - Montréal, Canada

(2017-05 - 2019-01)

• Answer and direct phone calls
• Provide information by responding to researchers' questions and requests
• Manage sensitive information in a confidential manner
• Update and maintain office policies and procedures
• Collaborate with the finance team to prepare and monitor invoices
• Maintain electronic and manual filing systems
• Receive, sort, and distribute mail

Bachelor's Degree - Psychology - Université McGill (2012-01 - 2015-05)