Project management, Business Process Optimization.
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Dynamic bilingual manager with 24+ years of leadership in customer service, project management, and business process optimization. Proven track record in driving operational excellence, leading high-performance teams, and delivering measurable improvements in service quality, efficiency, and customer satisfaction. Adept at problemsolving, data analysis, and coaching teams to exceed performance targets.
Dynamic bilingual manager with 24+ years of leadership in customer service, project management, and business process optimization. Proven track record in driving operational excellence, leading high-performance teams, and delivering measurable improvements in service quality, efficiency, and customer satisfaction. Adept at problemsolving,
data analysis, and coaching teams to exceed performance targets.
Master of Business Administration (MBA), Marketing – Laval University, Quebec City (2001)
Bachlor of Business Administration – Institut Supérieur de Gestion de Tunis, Tunisia (1998)
