Himani

Administrative and client service professional with extensive experience in high-volume, regulated environments, including insurance and retail operations. Strong background in data entry, records management, document processing, and client communications. Known for accuracy, discretion with confidential information, and the ability to manage competing priorities in fast-paced settings.

Seeking an administrative, clerical, or licensing support role within the public sector where strong organizational and communication skills contribute to efficient operations.

Sales & Client Relations Specialist - Belair Direct - Mississauga, ON

(2024-04 - 2025-01)

• Advised clients on insurance products while ensuring compliance with FSRA provincial standards, utilizing CRM
• Processed financial transactions with 100% accuracy, maintaining data integrity across Salesforce and SharePoint
• Updated client records and internal databases, ensuring compliance with external regulatory and internal documentation standards
• Recognized for a 99% adherence rating
• Provided administrative support and issue resolution in a high-contact volume environment, resulting in an 86% client approval rating
• Managed sensitive and confidential information with discretion in accordance with regulatory requirements
• Generated reports for internal stakeholders and tracked personal metrics for management to evaluate and operational monitoring
• Coordinated communications and scheduling via Email and Microsoft Teams
• Consistently Updated Electronic Files to Maintain Integrity Standards
• Retrieved and Generated Documents for Clients

Sales & Education Specialist - Fresh Skincare - Toronto, ON

(2022-04 - 2024-02)

• Generated accurate records of sales and inventory using Microsoft Excel
• Communicated complex information clearly to the general public, staff and stakeholders in a fast-paced retail environment
• Supported operational coordination, including scheduling, event planning and team communication
• Organized brand focus initiatives independently
• Spearheaded the initiative of turning a non-focused retail door into a top 10% revenue door

Senior Client Advisor & Operations Assistant - Sephora - Brampton, ON

(2017-09 - 2022-03)

• Maintained accurate records and transaction documentation using internal POS systems
• Provided client service and administrative support in a high-volume retail environment with strong attention to detail
• Assisted with operational updates
• Managed client conflict resolution and de-escalation while maintaining professionalism
• Maintained a 90% client satisfaction score
• Collaborated closely with colleagues across multiple departments to deliver a seamless customer experience

University Studies - Political Science - York University (2018-09 - 2023-04)

University Studies - Business Administration - Brock University (2014-09 - 2016-04)

Ontario Secondary School Diploma - Turner Fenton Secondary School (2010-09 - 2014-06)