Kartik Masaun

Customer-focused professional with extensive experience in regulated environments. Expertise in customer service, policy compliance, and documentation. Demonstrated ability to identify customer needs, adhere to compliance procedures, and resolve complex issues efficiently in fast-paced settings.

Building Manager at Fortis concierge (2023-09 – Present)

• Supervised staff members responsible for cleaning services and other duties related to building management.
• Managed daily operations and maintenance of residential buildings.
• Assisted residents with inquiries and requests in a friendly manner.
• Inspected common areas regularly for safety hazards or cleanliness issues.
• Updated tenant information database on a regular basis.
• Assisted with scheduling meeting rooms for resident use when needed.
• Performed administrative duties such as filing documents, answering phones.

Loss Prevention Officer at Walmart (2025-06 – 2026-03)

• Ensured adherence to company policies while delivering consistent customer service.
• Identified irregular activities and escalated complex situations to management per established protocols.
• Prepared accurate reports and documentation for internal reviews.
• Monitored activity through digital systems to review transactions and support investigations.
• Collaborated with store leadership to maintain a safe and compliant environment.

Event Security Guard at Pav Co. (2024-01 – 2024-04)

• Conducted post-event inspections of facilities for damage caused by guests, vendors, or external sources.
• Patrolled venue surroundings to detect suspicious activity before, during, and after events.
• Supervised entrance points to enforce compliance with prohibited item policies.
• Operated metal detectors to screen visitors prior to event entry.

Retail Security Officer at Excalibur Security (2023-08 – 2024-01)

• Greeted customers while monitoring for potential shoplifters and trespassers.
• Maintained visible presence on premises to deter criminal activity.
• Prepared detailed reports on security-related incidents for management review.
• Assisted customers with inquiries regarding store policies and procedures.
• Reported suspicious activities or individuals to appropriate authorities.
• Ensured a safe environment for both customers and employees.
• Conducted regular assessments of security measures to enhance safety.

Diploma in Business Administration – Capilano University (2025-04)

High School Diploma – Anand Public Senior Secondary School (2022-04)