Ho Hin Yu

IT Support Specialist with over 5 years of experience providing Tier 1–2 technical support in enterprise, managed service provider (MSP), and government environments. Supported more than 500 end users by troubleshooting Windows 10/11, Microsoft 365, VPN, networking, and hardware/software issues. Experienced in user account administration, endpoint deployment, remote support, and ITSM ticketing systems.

Committed to providing reliable technical support and helping end users resolve technical issues efficiently.

Facilities & Properties Administrative Assistant at Senior Persons Living Connected (SPLC) (2025-05 – Present)

• Maintain operational databases and ensure records are accurate and up to date.
• Prepare purchase orders and coordinate with vendors for maintenance and facility-related services.
• Support digital signage systems and internal communication platforms.
• Assist residents, families, and staff with day-to-day inquiries and administrative requests.
• Prepare notices, reports, and other documents using Microsoft 365.

Customer Engineer at RIPEN (2020-10 – 2025-12)

Remote Support – Hong Kong Government Environment at RIPEN (2025-02 – 2025-12)

• Provided remote IT support for a Hong Kong Government department.
• Troubleshot VPN, Microsoft Teams, RDP, endpoint, and system access issues.
• Logged, tracked, and followed up on incidents through the IT ticketing system

Enterprise Desktop & Infrastructure Support at RIPEN (2020-10 – 2025-02)

• Provided Tier 1–2 IT support to more than 500 end users across 200+ client organizations in an MSP environment
• Resolved Windows 10/11, Microsoft 365, Outlook, Teams, VPN, printer, hardware, software, and network issues.
• Managed incidents and service requests through an ITSM ticketing system while meeting SLA targets and escalating issues when needed
• Administered Active Directory (user provisioning, password resets, account unlocks, access management, offboarding)
• Installed, configured, and deployed desktops, laptops, and software for end users
• Provided remote support using RDP and secure IT tools
• Worked with internal IT teams to troubleshoot and resolve more complex technical issues

Bachelor of Arts in Applied Foreign Languages – Shu-Te University