Ifeoluwa Olojede

Motivated customer service professional with over 3 years of experience delivering exceptional service to customers. Skilled in handling a variety of customer inquiries, processing orders, and resolving complaints to ensure customer satisfaction. Strong communication skills and ability to work well in a team environment.

MTN Nigeria – Customer Service |August 2020 – April 2023

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information and support.
• Process orders, track shipments, and handle returns and exchanges.
• Resolve customer complaints, working to identify and address the root cause of the issue and ensuring customer satisfaction.
• Maintain customer accounts, updating information and tracking activity as needed.
• Promote and sell additional products and services to customers, increasing sales and revenue for the company.
• Collaborate with team members to improve customer service processes and procedures. Supported sales and brand awareness that foster new and engaged existing members of the target group.
• Established a collaborative relationship with prospective clients.

|May 2017 – July 2020|

• Provided support to customers via phone, email, and chat, answering questions and resolving issues related to product orders, shipments, and returns.
• Processed orders and tracking shipments, ensuring timely and accurate delivery.
• Investigated and resolved customer complaints, working with other departments to address any underlying issues.
• Maintained customer accounts, updating information and tracking activity to ensure accurate records.
• Upsold additional products and services to customers, increasing revenue for the company..

University of Ibadan

Msc Agricultural Extension and Rural Development |2018 – 2019

Joseph Ayo Babalola University

B.A Hons in Agricultural Economics and Extension

Second class (upper division) |2009 – 2015|