Igette Kahindo

Dedicated and results-driven Customer Service Representative with a proven track record of delivering exceptional service for 10 years. Skilled in building strong customer relationships through effective communication and problem-solving abilities. Experienced in handling a wide range of customer inquiries and providing timely resolutions to ensure customer satisfaction.

Customer Service Representative at Mandez (2021-01 – 2022-12)

• anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
• actively stay informed about the latest sales offerings and loyalty programs.
• Maintained a clean, organized inventory and curated I displays of rotating seasonal clothing and accessories.

Event Management at Prairie land park (2017-01 – 2019-12)

• Event Management: Organize and promote key events to boost client engagement and increase case acceptance, leading to 12% year-over-year growth in revenue.

POS Cashier at McDonald's (2016-01 – 2020-12)

• meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
• anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.

Order Fulfillment and Logistics Coordinator at Canada post

• Fulfilled and packaged 150+ online orders daily, maintaining a 99% accuracy rate, contributing to a +10% customer satisfaction rating
• Processed returns and exchanges for 200+ items per shift, ensuring compliance with company policies and minimizing loss
• Coordinated with the logistics team to ensure timely unloading and stocking of 10+ delivery trucks weekly.

High school Diploma