Ikeoluwa Apata
Customer service
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About
I’m very hardworking and I multitask
Experience
Front desk receptionist with 2+ years of experience supporting office operations and acting as the first point of contact for customers and clients. Current part-time university student enrolled in a bachelor degree program in phycology, looking to apply my communication, time management, and people skills as a front desk receptionist.
SKILLS
Communication
Customer service
Problem solving
Multitasking
Social skills
Time management
Active listening
Confidence
Attention to detail
EXPERIENCE
HOTEL FRONT DESK RECEPTIONIST
Bon Nest Hotel – Ibadan (Nov 2020 –MARCH 2023)
Key Qualifications and Responsibilities
Greeted guests and responded to guest inquires, requests, and issues in a timely, personable and efficient manner to resolve guests concerns.
Informed customers about payment methods and verified credit card data.
Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
CASHIER/ CUSTOMER SERVICE
Brent Mall – Ibadan (Jan 2017 – Oct 2020)
Aided supervisor in controlling customer flow and backed up lines.
Assisted with opening and closing procedures
Organized shopping carts in designated areas for convenience of customer.
Bagged customer groceries, providing carry out service to vehicles.
Assisted 50+ customers daily with checkout, answering outstanding questions.
Collaborating with 8 other cashiers, offering assistance to other teammate during busy times.
Managed inventory and directed support staff to assist customers who asked for specific grocery items.
Education
EDUCATION
Bachelor of Science Psychology- 2023-2027
Cape Breton University - Sydney, NS
BSc- Biochemistry- 2019-2023
Ladoke Akintola University of technology – Ogbomosho Oyo State, Nigeria
CERTIFICATIONS
Ladoke Akintola University GPA 3.89.
