Md Rujbel

Attainment of maximum value by offering well- merited performance and interchanging benefits with the organization. I want to be a perfect working hand to attain the organizational goal and build my career. Providing the best performance accompanied by youth and energy where honesty and excellence get priority.

October 2022–Continuing

Bakery Clerk, Loblaws Inc. (Atlantic Superstore), NS, Canada

• Provide great customer service by ensuring the store shelves are stocked and by responding customer needs
• Maintain and stock product displays and shelves that meet company standards
• Ensure accurate product scanning and identify inventory needs and assist with ordering
• Keep department areas neat and ensure health and safety standards

March 2021–August 2022

Officer-Risk Management Division, BRAC Bank Limited, Bangladesh

• Leverage data-driven insights by collecting data in collaboration with various stakeholders
• Conducting policy and compliance audits to ensure regulatory compliance of the organization
• Analyzing and managing various risks and contributing to enterprise risk management
• Prepare MIS, Dashboard, PowerPoint Presentation, and Report as per requirement

August 2019–March 2021

Cash and Client Service Officer, BRAC Bank Limited, Bangladesh

• Serving customers in cash counters; receiving, paying, and processing cash and non-cash transactions
• Ensure delightful customer experience at branches in terms of the highest quality of service
• Strict adherence to internal and external compliance guidelines in transactions
• Caring attitude towards customers to assist them to achieve financial goals, resolving problems
• Building excellent customer relationships to contribute towards the vision to be the Best Bank for all

May 2018–May 2019

Senior Analyst-Business Development, Taskeater Bangladesh Limited, Bangladesh

• Proactively finding, manipulating, and analyzing business and sales growth
• Generating potential business leads to achieving the organizational goal
• Ensure outstanding service for clients and solve their queries over the phone and in person
• Led and developed a business development team to achieve the organizational goal

January 2018–April 2018

Customer Care Executive, Grameenphone Bangladesh Limited, Bangladesh

• Provide one-stop quality customer service over the phone to ensure a positive customer experience
• Proactively aware and inform customers regarding GP products and services focusing on brand image
• Ensure sales growth through inbound and outbound contacts miniating customer-helping attitudes
• Maintain targeted KPI on a regular basis focusing on customer satisfaction, acquisition, and retention

September 2022-Continuing

Post-Baccalaureate Diploma, Cape Breton University, NS, Canada

Major in Business Management

January 2017-December 2017

Master of Business Administration (MBA), University of Barishal, Bangladesh

Major in Human Resource Management

January 2012-December 2016

Bachelor of Business Administration (BBA), University of Barishal, Bangladesh

Major in Management Studies