Isabella Lamsee

I am writing this cover letter to express my interest in the part-time Registration Clerk position at the Collingwood General and Marine Hospital. My knowledge and abilities from two years of previous clerical experience at the Collingwood Women’s Health Clinic, in combination with my proximity to CGMH through my volunteering history on both the surgical floor and the recovery unit lend me to be a candidate with ready and transferable skills. My previous clerical experience within the medical field refined my skillset in terms of: patient confidentiality, becoming efficient with software and patient databases, time management and triaging priorities; as well an understanding of the workplace culture within the medical field.

Furthermore, from my employment experience as a Provincial Park Warden I am well-versed in accurate paperwork and documentation practices, professionalism, organization, and confidentiality. I also became the first elected Health & Safety Representative for my place of work, following advocacy for my workplace and the safety of those in it. I am currently enrolled at the University of Toronto in my final year of study, majoring in Industrial Relations and Human Resources.

I attend school two days a week, and am therefore expressing interest in this part-time position. The CGMH is an environment I’ve already had the privilege of making a small contribution to, and I look forward to upholding and promoting values of compassion, empathy, and dignity. I look forward to further discussing my qualifications in an interview.

Administrative Assistant - Collingwood Women’s Health Clinic - Collingwood, ON

(2021-09 - 2023-06)

• Abiding by conduct of patient confidentiality, professionalism and ethics
• Advising patients on their upcoming appointments via phone after receiving referrals
• Operating PS Suite EMR software
• Filing medical records

Provincial Park Warden - Craigleith Provincial Park - The Blue Mountains, ON

(2025-05 - 2025-09)

• Enforcing provincial legislation as a designated Peace Officer, including but not limited to the Provincial Parks and Conservation Reserves Act 2006, the Highway Traffic Act, and the Liquor Licence and Control Act
• Supervising multiple departments including maintenance and the front gate, including student workers
• Protecting people and property, responding efficiently to emergency situations, and coordinating with emergency services when necessary
• Maintaining detailed notes, logs, and weekly and monthly safety inspections
• Regularly patrolling the park by foot and in vehicle, serving warnings and provincial offence notices when necessary
• Ensuring a safe and healthy workplace culture, acting as elected Health & Safety Representative

Provincial Park Warden - Craigleith Provincial Park - The Blue Mountains, ON

(2026-04 - 2026-10)

• Enforcing provincial legislation as a designated Peace Officer, including but not limited to the Provincial Parks and Conservation Reserves Act 2006, the Highway Traffic Act, and the Liquor Licence and Control Act
• Supervising multiple departments including maintenance and the front gate, including student workers
• Protecting people and property, responding efficiently to emergency situations, and coordinating with emergency services when necessary
• Maintaining detailed notes, logs, and weekly and monthly safety inspections
• Regularly patrolling the park by foot and in vehicle, serving warnings and provincial offence notices when necessary
• Ensuring a safe and healthy workplace culture, acting as elected Health & Safety Representative

Gate Attendant - Craigleith Provincial Park - The Blue Mountains, ON

(2023-06 - 2023-09)

• Working and communicating with other Gate Attendants, OPS tech, Park Wardens and Maintenance staff to complete tasks and stay informed concerning situations around the park
• Enthusiastically interacting with campers: checking them in, answering questions, providing information on local activities both in person and over the phone
• Cleaning the inside and outside of the gate house
• Closing and opening the tills and the gate house at the start/end of shift
• Operating CAMIS

Gate Attendant - Craigleith Provincial Park - The Blue Mountains, ON

(2024-04 - 2024-09)

• Working and communicating with other Gate Attendants, OPS tech, Park Wardens and Maintenance staff to complete tasks and stay informed concerning situations around the park
• Enthusiastically interacting with campers: checking them in, answering questions, providing information on local activities both in person and over the phone
• Cleaning the inside and outside of the gate house
• Closing and opening the tills and the gate house at the start/end of shift
• Operating CAMIS

Tutor and Receptionist - Kumon Math and Reading Center - Collingwood, ON

(2019-11 - 2023-06)

• Assisting students with checking in while simultaneously marking and filing worksheets
• Welcoming students kindly while informing them of any important information and/or updates
• Interacting with parents and guardians, answering questions and consolidating concerns
• Multitasking and collaborating with other staff

Front Counter Staff - Tim Hortons - Collingwood, ON

(2021-06 - 2021-08)

• Collaborating with 15+ other team members to serve and meet guest expectations with efficiency and speed
• Communicating effectively with both co-workers and guests to ensure all needs are met

Volunteer - Collingwood General and Marine Hospital

(2023 - 2023)

• Recovery Unit and Surgical Floor

Bachelors of Arts and Science - Industrial Relations and Human Resources; double-minor in Forest Conservation and Environmental Studies; Certificate of Business Fundamentals; Certificate of Su - University of Toronto (2023 - 2027)