Mary Ann Khan

Fostering strong connections by building rapport with Headquarters, internal team, factories, brokers. Perform and oversee all logistics functions and duties for Road, Ocean and Air shipments. Coordinate and confirm accuracy for all aspects of shipments, quotes, bookings, manifest, bill of lading, customs documentation and provide status to the Sales Representatives and internal team.

Identify any issues and develop solutions. Maintain transportation vendor agreements, contracts, rates and invoice auditing. Responsible for logistics savings/costs analysis. Invoice approvals for all pertaining to logistics and generate regular reports.

Logistics Coordinator & Operations Assistant - Johnson Health Technologies

(2020-07 - 2024-03)

• Fostering strong connections by building rapport with Headquarters, internal team, factories, brokers. Perform and oversee all logistics functions and duties for Road, Ocean and Air shipments. Coordinate and confirm accuracy for all aspects of shipments, quotes, bookings, manifest, bill of lading, customs documentation and provide status to the Sales Representatives and internal team. Identify any issues and develop solutions.
• Maintain transportation vendor agreements, contracts, rates and invoice auditing. Responsible for logistics savings/costs analysis.
• Invoice approvals for all pertaining to logistics and generate regular reports.
• Support Reception, Accounting, Human Resources and Administrative duties.
• Active member of the Social Committee, Warehouse Health & Safety Team, and certified in First Aid.

Invoicing Clerk - GT Group

(2018-08 - 2019-04)

• First point of contact for Truck Drivers scheduling and attendance.
• Verify odometers, waiting times, layovers and other related activities, and ensure that all receipts are provided, scanned, recorded and filed accordingly. Maintain all driver’s records of time, attendance, and personnel transactions, including new hires, terminations, and leaves of absence.
• Cross-train designated backup personnel to ensure continuity of administrative function.
• Perform data entry and coordinate with the accounting department for finalization.

Inventory Assistant - AIM

(2017-01 - 2018-05)

• Finalisation of orders to ensure that shipping is completed amongst various departments.
• Ensure that materials are managed accordingly into inventory and respond to questions pertaining to orders, availability and delivery.
• Process freight invoices and follow up on payments. Assisted in yearly Inventory and provide support with various tasks, code transfers, minor corrections on costs and regular clerical duties.

Customer Service Lead / Administrative - Crossings Fine Foods - Division of LS Distribution

(2014-02 - 2016-07)

• Manage customer accounts, inquiries, online e-commerce orders and daily shipments for U.S. clients. Provide information on imported confectionery products. Process orders, data entry, invoicing, credits and deliveries.
• Maintain inventory updates, back orders, discontinuations, FDA holds and share information with Sales Representative and internal team.
• Training of distribution centre agents.
• Represent company at Fancy Food Shows.
• Provide assistance with various accounting issues.

Team Leader / Customer Service Representative - Kohl and Frisch / AmerisourceBergen

(2011-02 - 2013-11)

• Maintain strong relationships with pharmacies, hospitals, and healthcare facilities across Canada by providing comprehensive information on pharmaceutical and medical products. Manage order processing and data entry while coordinating efficient and timely deliveries between distribution centers and transportation providers.
• Resolve escalations in timely manner on products, order inquiries, invoicing and various issues.
• Assisted with training of new Agents and provide coaching and support to distribution teams across Canada.
• Support regular inventory process.

Inventory Coordinator, Merchandise Coordinator, Fulfillment Coordinator and Receptionist - Coverdell Canada formerly Vertrue and Member Works Canada

(2000-11 - 2011-02)

High school Diploma