Ishita Sethi

Client-focused jewellery and luxury retail professional with experience in jewellery sales, styling, client relationship building, team supervision, merchandising, inventory management, and boutique operations. Skilled at translating a client's personal style, preferences, and occasion into thoughtful jewellery recommendations that strengthen trust and create natural opportunities for cross-selling and upselling. Brings a creative understanding of jewellery through hands-on jewellery design experience, providing an enhanced ability to discuss styling, proportion, coordination, craftsmanship, and product details with clients.

Experienced in coaching team members, supporting sales performance, and maintaining elevated service and presentation standards in customer-facing environments.

Spark Technician & Supervisor - Leah Alexandra Jewellery - Vancouver, BC

(2026-05)

• Deliver personalized jewellery consultations by understanding each client's style, preferences, lifestyle, and occasion and recommending pieces that complement their individual aesthetic.
• Use strong jewellery styling instincts to help clients coordinate, layer, and select pieces, creating a more personalized experience while identifying natural cross-selling and upselling opportunities.
• Apply hands-on jewellery knowledge and a strong design perspective to communicate product details, styling possibilities, and craftsmanship in an engaging and accessible way.
• Build client trust through attentive consultation, thoughtful recommendations, and service tailored to individual needs rather than transactional selling.
• Provide guidance and support to colleagues while helping maintain consistent client-service and operational standards.
• Assist with inventory organization, merchandising, stock handling, transactions, and day-to-day boutique operations.

Supervisor & Sales Associate - Blue Ruby - Vancouver, BC

(2025-05 - 2026-05)

• Delivered personalized jewellery shopping experiences by identifying client needs and recommending pieces based on personal style, gifting occasions, preferences, and budget.
• Built rapport with clients through attentive service, product knowledge, and thoughtful recommendations designed to create confidence in purchasing decisions.
• Contributed to store sales through relationship building, complementary product recommendations, cross-selling, and upselling.
• Explained product features and craftsmanship confidently while quickly developing knowledge across changing product assortments.
• Supported repair intake, special orders, and client follow-up while maintaining accurate documentation and clear communication.
• Maintained elevated merchandising and visual presentation standards across jewellery displays.
• Partnered with management and colleagues to achieve sales objectives and maintain strong operational and service standards.

Team Lead - Starbucks – Compass Group Canada - Burnaby, BC

(2022-03 - 2025-03)

• Led daily operations while coordinating team workflow and maintaining high customer service standards.
• Supported team development by coaching employees, delegating responsibilities, and fostering a collaborative work environment.
• Resolved customer concerns professionally while balancing operational priorities.
• Managed cash handling procedures and contributed to achieving operational goals through effective communication and leadership.

Housing Associate (Contract) - Simon Fraser University - Burnaby, BC

(2022-03 - 2023-03)

• Processed payments and maintained confidential records with exceptional accuracy and professionalism.
• Responded to inquiries through phone, email, and in person while providing outstanding client service.
• Maintained organized documentation and administrative records supporting daily business operations.
• Collaborated across departments to resolve inquiries and support efficient service delivery.

Bachelor of Arts - Economics - Simon Fraser University (2020-01 - 2024-10)