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Strategic and results-oriented Operations Leader with over 15 years of progressive leadership experience across logistics, transportation, security, customer service and large-scale operations. Extensive experience leading multidisciplinary teams, optimizing operational performance, managing high-volume environments, ensuring regulatory compliance and implementing continuous improvement initiatives. Recognized for developing high-performing teams, improving operational efficiency, strengthening workplace safety and delivering consistent results under demanding operational conditions.

Known for calm decision-making, accountability, operational discipline and leadership through influence.

Operations Manager at Canada Post (2022-01 – Present)

Responsibility for daily operational leadership within a high-volume postal and logistics environment while ensuring safety, productivity and service excellence.

• Lead day-to-day operational activities.
• Coordinate workforce planning and operational priorities.
• Monitor productivity, service standards and operational KPIs.
• Analyze operational performance and implement corrective measures.
• Improve workflow efficiency and optimize resource utilization.
• Maintain compliance with corporate policies and safety legislation.
• Coach frontline supervisors and operational employees.
• Resolve operational issues affecting service continuity.
• Support continuous improvement initiatives.
• Promote a culture of accountability and operational excellence.

Superintendent at Cancom Security (2019-01 – 2022-12)

Provided operational leadership for transportation and security services while ensuring compliance with contractual and regulatory obligations.

• Directed field operations and managed transportation coordination.
• Oversaw incident investigations and implemented operational procedures.
• Improved reporting processes and ensured regulatory compliance.
• Coordinated communication with senior leadership.

Legal Advisor at Department of National Defence (2019-01 – 2019-12)

• Conducted legal research, analysis, and regulatory interpretation.

Administrative Support at University of Ottawa Health Services (2016-01 – 2017-12)

• Executive administrative coordination, confidential records management, and scheduling coordination.

Credit Analysis Manager at JP Morgan Chase (2013-01 – 2016-12)

Directed operational performance and risk management across multiple business locations.

• Led operational planning and improved branch performance.
• Supported business growth strategies and managed service quality.
• Developed operational initiatives and strengthened compliance.

Assistant Manager, Accounts Receivable at Bell Canada (2010-01 – 2013-12)

• Managed collection operations and negotiated complex repayment agreements.
• Monitored departmental performance and achieved productivity targets.

Paralegal – La Cité (2017-01 – 2019-12)

Social Sciences – University of Ottawa (2014-01 – 2017-12)