Jabun Nahar

Highly motivated and customer-focused individual with over 3 years of experience in concierge services and 1 year in sales, seeking a Restaurant Host position. Proven ability to provide exceptional guest experiences, manage inquiries, and coordinate services in fast-paced environments. Adept at maintaining a welcoming atmosphere and ensuring smooth operations, with strong interpersonal and communication skills.

Security Concierge - Canadian Security Investigate & Services

(2026-01)

• Monitor building entry points and verify credentials for residents and guests.
• Oversee CCTV monitors and alarm panels to identify and mitigate safety risks.
• Execute emergency protocols for fire alarms, medical crises, or evacuations.
• Manage visitor logs, package deliveries, and elevator bookings for residents.
• Draft detailed daily shift logs and incident reports for property management.
• Conflict de-escalation, situational awareness, and proficiency in fire safety systems.

Store Associate - Metro

(2025-08 - 2025-12)

• Process cash, card, and rewards payments accurately using POS systems.
• Resolve inquiries regarding product locations, weekly flyers, and returns.
• Verify identification for age-restricted items and monitor high-value goods.
• Assist with front-end restocking, shelf facing, and maintaining checkout cleanliness.
• Responded to incidents on the premises, demonstrating calm and solution-focused approach under pressure.

Hotel Host - Radisson Blu, Bangladesh - Bangladesh

(2021-04 - 2023-09)

• Provided professional hosting, offering courteous and timely assistance to guests.
• Handled guest inquiries, complaints, and service requests with efficiency and empathy.
• Coordinated with hotel departments to ensure smooth guest experiences, including transportation and room services.

High School Diploma - BAF Shaheen College, Bangladesh (2017)