Jagmeet Kaur
Customer Experience Associate Candidate
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About
Customer-focused Shift Manager with hands-on experience in fast-paced service environments, cash handling, transaction accuracy, team leadership, and resolving customer concerns. Strong communicator with a Business Accounting education and proven ability to stay organized, detail-oriented, and calm while managing changing priorities. Seeking to bring transferable customer service and operational skills to TD as a Customer Experience Associate.
Experience
SHIFT MANAGER - TIM HORTONS - Dartmouth, NS
(2025-08)
- Lead shift operations in a high-volume customer service environment while maintaining friendly, efficient service.
- Process cash, debit, credit, and other customer payments accurately and follow established procedures.
- Listen to customer needs, answer questions, resolve concerns, and escalate unusual issues when appropriate.
- Supervise and support team members, delegate tasks, and communicate priorities to keep daily operations running smoothly.
- Maintain accurate cash controls, support opening/closing routines, and complete operational tasks with strong attention to detail.
- Promote teamwork, service standards, cleanliness, and consistent customer experiences during busy periods.
TEAM MEMBER - TIM HORTONS - Dartmouth, NS
(2023-09 - 2025-07)
- Provided exceptional customer service in a fast-paced environment and built positive interactions with customers.
- Operated the cash register, handled transactions, and processed payments accurately.
- Prepared and served beverages and menu items according to company standards.
- Collaborated effectively with team members to support smooth operations and timely service.
SECURITY GUARD
(2023-05 - 2023-08)
- Monitored premises, verified identification, and followed access-control procedures.
- Responded to incidents promptly and maintained clear, accurate logs and reports.
- Communicated calmly and professionally while handling safety and security concerns.
Education
Business Accounting - Accounting - Niagara College (2023-04 - 2024-12)
High School Diploma - DAV Cent. Public School (2022)
