Renu Bagha

• Over three years of experience as a call centre representative of a bank and focused on providing exceptional service throughout the customer’s journey.
• A critical thinker with well-developed people management, dispute resolution, and decision-making skills with experience in multi-tasking and exceptional organizational skills; proven to work under tight deadlines in a fast-paced environment.
• Excellent communication skills in Hindi, Punjabi, and English knowledge of MS Office, Outlook, and Finacle.

• Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
• Packs orders with attention to detail, distinguishing between similarly named products, exact quantity, and correct product codes.
• Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
• Taking calls from customers, dealing with refunds, cancelling orders, and returning online orders.
• Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards.

Post-Baccalaureate Diploma in Business Analytics from Cape Breton University, Sydney, NS.