Janaba Konteh

Recent Medical Office Administration graduate with firsthand clinical internship experience in patient registration, scheduling, EMR management, and administrative support. Seeking an opportunity to contribute strong organizational and patient service skills in a healthcare environment.

Internship - Clinique Novomed - Montreal, QC

(2026-03 - 2026-04)

• Registered and assisted patients daily
• Managed appointment scheduling and confirmation
• Maintained accurate electronic medical records and document uploads
• Support clinic operations through sterilization and exam room preparation

Client Advisor (REMOTE) - RBC - Montreal, QC

(2024-01 - 2025-03)

• Assisted clients with banking products, account maintenance, lending inquiries, and digital banking services
• Opened new accounts and completed client onboarding procedures
• Resolved customer concerns while maintaining compliance with the company policies
• Identified client needs and recommended appropriate financial solutions

Centralized Lending Specialist - Fairstone - Downtown Montreal

(2023-04 - 2023-12)

• Analyze customer financial information (income, credit history, liabilities)
• Maintain accurate documentation and records in lending systems
• Collaborate with branches, collections, and underwriting teams

Box Office, Merchandising & Runner (SEASONAL) - Cirque du Soleil - Old Port Montreal

(2022-05 - 2023-07)

• Sold tickets using computerized systems and assisted guests with seat selection, pricing, and show information
• Processed cash, credit, and debit transactions accurately across box office and merchandise sales (POS systems)
• Supported merchandise operations by organizing stock and assisting with inventory counts
• Ensured accurate order fulfillment as a runner, maintaining clear communication and efficiency during high-volume periods

Diploma - Medical Office Administration - Herzing College, Ottawa ON (2026-04)

High School Diploma - John F. Kennedy High School (2018-06)