Favour Ufelle

Medical Office Assistant with two years of administrative and customer service experience, including hands-on experience in clinical settings. Skilled in patient reception and registration, appointment scheduling, telephone communication, EMR documentation, referrals, medical records, patient rooming, vital signs, and billing for uninsured services. Experienced in supporting physicians and clinical teams while maintaining accurate records, protecting confidential health information, and providing professional, patient-centred service in busy healthcare environments.

Strong communicator with excellent organizational skills, attention to detail, and the ability to manage competing priorities effectively.

Medical Office Assistant - 4th Street Medical Clinic - Calgary, AB

(2026-07 - 2026-10)

• Welcome patients, complete registration, verify demographic information, and provide professional and courteous front-desk service.
• Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment and patient information.
• Answer and direct multi-line telephone calls, respond to patient inquiries, and communicate appointment-related information clearly and professionally.
• Maintain and update patient records and clinical information within the EMR.
• Process referrals, scan and manage clinical documents, and ensure information is accurately attached to patient charts.
• Assist with patient rooming and preparation, including obtaining and documenting vital signs, height, and weight.
• Bill patients for uninsured medical services, collect payments, and ensure transactions are accurately documented.
• Support physicians and clinical staff with day-to-day administrative and clinical needs.
• Assist with patient flow and help maintain an organized and efficient clinic environment.
• Handle confidential patient information with discretion and follow established privacy and confidentiality procedures.

Unit Clerk / Medical Office Assistant - Nolan Ridgecourt Medical Centre - Calgary, AB

(2025-08)

• Provide reception and administrative support in a busy medical clinic, serving as a professional first point of contact for patients.
• Manage multi-line telephone calls, patient inquiries, appointment scheduling, confirmations, and urgent requests.
• Register patients, verify and update demographic information, and maintain accurate patient records using Med Access EMR.
• Process referrals and scan, upload, and link clinical documents to the appropriate patient charts.
• Prepare and manage clinical correspondence and communicate effectively with patients, physicians, and other healthcare providers.
• Support patient flow by coordinating waiting-room activities and communicating delays or changes appropriately.
• Assist with patient rooming, including obtaining and documenting blood pressure, height, and weight.
• Provide physician chaperone support and assist with routine clinical and administrative procedures.
• Bill patients for uninsured services, collect payments, and ensure billing transactions are accurately documented and reconciled.
• Support disability-claim verification, billing activities, and report reconciliation.
• Respond calmly and professionally to patients with urgent requests, concerns, and varying needs.
• Maintain strict confidentiality when handling personal health information and other sensitive records.

Customer Support Associate / Technical / Customer Service - Sutherland Global Services - Remote

(2024-11 - 2026-10)

• Handle over 45 customer interactions per shift in a high-volume service environment while maintaining professionalism and accuracy.
• Provide phone, email, and chat support for account access, service issues, billing inquiries, refunds, renewals, and technical concerns.
• Document customer interactions, troubleshooting steps, and resolutions accurately using Salesforce and internal systems.
• Identify issues requiring escalation and coordinate with specialized support teams to ensure timely resolution.
• Manage multiple priorities while maintaining strong attention to detail and ensuring service quality was maintained at over 90% customer satisfaction rate.
• Communicate clearly and professionally with customers with different needs and levels of technical knowledge.
• Protect confidential customer information and follow established privacy and security procedures.

Diploma - Unit Clerk & Medical Office Administration - Bay River College