Jasmeen Kaur

Responsible and ambitious working professional with excellent time management, seeking to apply my experience and customer service abilities and problem solving skills for my development in the company. Possess proven communication skills and strong work ethics that will aid your company in meeting its milestone.

Receptionist / Optometrist Assistant - STRAWBERRY HILL EYE CLINIC

(2023-06)

• Greeted patients warmly, managed check-ins, and provided assistance with registration and forms.
• Answered and directed over 40 calls daily, ensuring prompt responses to patient inquiries and scheduling needs.
• Scheduled, rescheduled, and coordinated patient appointments, including follow-ups and recalls.
• Verified insurance coverage, processed claims, and addressed billing questions to ensure smooth transactions.
• Linked patient reports, send referrals, make specialist appointments, update medical list, and diagnostic results to their files for streamlined review by healthcare providers.
• Processed payments, tracked financial records, and reconciled accounts at the end of each day.
• Writing down the medical history of patients, performing Optomap scan, Oct scan and pre testing.

Receptionist - SMILE CARE CLINIC

(2022-08 - 2023-02)

• Greeted patients and managed check-in and check-out processes efficiently.
• Scheduled appointments and maintained a detailed calendar for multiple dental practitioners.
• Verified insurance information, submitted claims, and addressed payment-related questions.
• Prepared treatment rooms, ensuring all equipment was sterilized and ready for procedures.
• Assisted in updating patient records and dental charts for accuracy and completeness.
• Supported patient care by explaining treatment plans and payment options.

Customer Service Associate - CURRY EXPRESS

(2021-08 - 2023-05)

• Delivered exceptional customer service to over 100 customers daily in a high-pressure environment.
• Handled cash, credit card, and mobile payments with 100% transaction accuracy.
• Maintained cleanliness and organization of the dining area, ensuring compliance with health and safety standards.
• Resolved customer complaints professionally, ensuring customer satisfaction and retention.
• Collaborated with team members to meet sales goals and improve service efficiency.
• Assisted in training new employees on food preparation, cash handling, and customer service protocols.

Associate degree - General Science and Arts

High School - Medical field (2021)