Customer Service/ Dispatcher - Xtra Mechanical Limited
(2023)
- Prioritize service order
- Invoicing service calls
- Dealing with escalation calls.
- Taking Responsibility.
- Solving customers concerns with billing and service.
- Great listening skills.
- Order part for customer and Technician.
- Scheduling technician days
- Providing customer updated information
- Providing best option for customer
Customer Service/ Dispatcher - Crown Lift Trucks
(2018 - 2023)
- Relay reports and work orders to the supervisor
- Taking high volume calls
- Negotiate rates with customers
- Receiving and dispatching orders for products or deliveries
- Make a customer’s experience as enjoyable as possible
- Ensuring prompt receipt and delivery of equipment to and from customers
- Advising personnel about route or traffic problems
- Working in an office, warehouse, or outdoor environment
- Resolving all matters relating to Drivers in a fair and expedient manner
Customer Service/ Dispatcher - Johnson Equipment
(2015 - 2018)
- Make customers feel valued, welcomed and accepted.
- Quickly research and investigate issues that concern a customer
- Understanding the customer's point of view.
- Make a customer’s experience as enjoyable as possible
- Coordinating drivers, equipment, and crews across various field locations.
- Advising personnel about route or traffic problems
- Working in an office, warehouse, or outdoor environment
- Resolving all matters relating to Drivers in a fair and expedient manner
Customer Service Representative - Contemporary Security Canada
(2014 - 2015)
- Managed a high-volume workload within a deadline-driven environment.
- Deliver world class customer service and build customer satisfaction and loyalty.
- Strive for one-call resolution of customer issues.
Customer Service/ Sales Representative - Rogers Communications Inc.
(2007 - 2014)
- Achieved set targets of the firm by the stipulated deadline.
- Provide effective and timely resolution of a range of customer inquiries.
- Demonstrate best judgment in the disbursement of adjustments and credits.
- Strike a positive and cooperative tone with both customers and coworkers.
- Transferred urgent calls to the required departments quickly and accurately.
- Increase the customers experience by providing information on new products, rate plans, and services through up selling opportunities.
