Jastinder Singh

Results-driven support professional with a track record of exceeding targets across technical support, sales, and operations. Skilled at diagnosing complex issues, driving customer satisfaction, and delivering measurable results under pressure.

Technical Support Agent - Concentrix - Bellevile, ON

(2025-05 - 2026-06)

• Resolved hardware, software, and network issues as frontline technical support, consistently meeting SLA requirements
• Leveraged Salesforce and ticketing systems to manage and escalate cases, maintaining high customer satisfaction scores
• Translated complex technical steps into clear guidance for non-technical users, improving first-contact resolution rates

Manual Packer/Picker - Next Plumbing & Hydronics Supply - Vaughan, ON

(2024-04 - 2025-04)

• Processed 100+ orders per shift with 98% accuracy, consistently meeting high-speed packaging benchmarks
• Minimized product damage through precise handling and strict attention to order detail
• Maintained daily productivity targets while upholding quality and packaging precision standards

TELUS Field Sales Representative - GO SALES - Mississauga, ON

(2023-11 - 2024-04)

• Exceeded monthly sales targets by 25% through effective prospecting and consultative closing techniques
• Surpassed quarterly goals by 15% while achieving 100% customer satisfaction through strong relationship-building
• Built and retained a loyal customer base for TELUS products, driving repeat business and referrals

Welding Machine Operator - F & P mfg. Inc. - Tottenham, ON

(2022-09 - 2023-10)

• Operated welding machines at 95% efficiency, maintained zero workplace accidents over 12 months, and reduced defect rates by 20%

Diploma - Computer Systems Network Technician - Georgian College (2024)