Jatin Mehta
Paytm Payments Bank benefits from my over two years of experi My focus is Tour management, tourism enables me to contribute to operational efficiency and customer satisfaction, aligning with the organization’s objectives. Previously, I supported sales and customer service initiatives in travel and tourism, collaborating with teams to enhance client experiences. My dedication to teamwork and coordination ensures seamless execution of operational goals in dynamic environments.
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About
Experienced Operations professional with 12+ years spanning Fintech, Digital Banking, Customer Service, and Travel & Tourism Sales. Expertise in KYC, NEFT-RTGS, Net Banking, Reconciliation, Compliance, and Team Leadership. Recognized for improving processes, ensuring regulatory compliance, and delivering superior customer service.
Experience
Assistant Operations Manager at Paytm Payments Bank Pvt Ltd (2023-05 – 2025-11)
Managed KYC, NEFT-RTGS, Net Banking & MTSS centralized operations for smooth transaction processing.
- Managed KYC, NEFT-RTGS, Net Banking & MTSS centralized operations for smooth transaction processing
- Conducted RBI reconciliations, SFMS-CBS reporting, and SAP settlement entries
- Performed daily GL reconciliations, ensuring compliance with RBI regulations
- Supervised VKYC operations, improving team accuracy and productivity
- Developed SOPs and training modules, standardizing processes
Assistant Sales Manager at The Flights Guru Infotech Services Pvt Ltd (2023-01 – 2023-05)
Healthcare Relationship Manager at Skillgigs HR Loops LLP (2022-02 – 2022-10)
Sales Team Lead at MPC Infotech (The Flights Guru) (2021-03 – 2022-02)
- Directed sales operations, scheduling, and reporting to meet SLA & revenue goals
- Prepared sales reports to track KPIs and drive improvements
- Provided exceptional service to corporate clients, resolving issues efficiently
- Coached and mentored peers, enhancing performance and reducing attrition
Travel Sales Consultant at Voyages Booth Pvt Ltd (2016-08 – 2020-03)
- Led a sales team of Travel Sales consultants, coaching and mentoring to achieve targets
- Converted leads into sales, ensuring revenue goals were consistently met
- Managed scheduling, training, and performance reviews to boost efficiency
Sr. Travel Sales Consultant at Fareportal India Pvt Ltd (2012-08 – 2015-10)
- Handled global travel bookings: flights, hotels, cars, and packages
- Consistently exceeded sales targets through excellent customer service
Education
B.A. in Travel & Tourism Management – Kurukshetra University (2009)
