Jini Kapoor

Customer-focused and detail-oriented professional with experience in financial transaction handling, structured customer service environments, and high-volume retail operations. Skilled in following standard operating procedures, resolving customer concerns, escalating non-routine issues, and maintaining accurate documentation. Strong organizational abilities with a commitment to delivering accurate, compliant, and timely service in fast-paced settings.

Full-Time Sales Associate - UNIQLO Canada - CF Polo Park, Winnipeg, MB

(2026-04)

• Handle high-volume POS transactions across cash, debit, and credit with consistent accuracy and end-of-day reconciliation discipline
• Monitor fitting room flow and inventory movement, reducing stock discrepancies and improving floor availability
• Apply company pricing, returns, and exchange policies precisely, ensuring compliance with internal controls
• Identify customer needs quickly and guide purchase decisions, contributing to daily sales targets and conversion rates
• Support visual merchandising resets and stock organization to maintain structured, audit-ready store presentation
• Resolve customer issues on the spot while following escalation protocols for exceptions
• Coordinate with team members during peak hours to manage queue time and maintain service efficiency

Cashier - Save-On-Foods – Pattison Food Group Ltd. - Winnipeg, MB

(2025-02)

• Process 150+ customer transactions per shift with strict accuracy and compliance standards.
• Handle cash, debit, credit, and lotto payments while ensuring proper reconciliation.
• Respond to customer inquiries and resolve concerns using established service procedures.
• Escalate non-routine issues appropriately to maintain service quality.
• Maintain confidentiality and follow company policies in all financial handling activities.

Customer Experience Associate - Amazon - Delhi, India

(2022-06 - 2022-11)

• Managed high-volume customer inquiries via phone, email, and chat within a policy-driven environment.
• Resolved account, order, refund, and transaction-related issues following standard operating procedures.
• Escalated complex cases appropriately while maintaining compliance standards.
• Maintained accurate documentation within internal CRM systems.
• Contributed to consistently high customer satisfaction metrics.
• Experience letter available upon request.

Sales Associate / Cashier - Tutti Frutti Frozen Yogurt - CF Polo Park, Winnipeg, MB

(2023-01 - 2025-05)

• Processed daily cash and digital transactions with 100% accuracy.
• Delivered customer-focused service in a fast-paced environment.
• Promoted products to support repeat engagement and business objectives.
• Maintained organized workstations and compliance with service standards.

Sales Associate / Cashier - Icey Snow - Winnipeg, MB

(2023-01 - 2023-05)

• Guided customers in product selection, improving repeat purchases and service satisfaction.
• Processed transactions accurately and maintained daily sales records.
• Supported inventory tracking and customer service operations.
• Delivered attentive service in a fast-paced, customer-focused environment.

Bachelor of Arts - Economics (Minor in Management) - University of Manitoba (2027-05)