Jodi Charto
Director of Operations
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About
I am a dynamic and results-driven Operations Director with 10+ years of experience leading large-scale, multi-unit retail and service operations and marketing across national markets. Proven ability to drive operational excellence, revenue growth and scalability through data-driven decision making, standardized processes and franchisee partnership. Deep expertise in P&L performance, workforce optimization, customer experience and cross-functional leadership within high-volume, customer-facing environments.
Experience
Director of Operations, Canada, Great Clips Inc. Aug 2022 - Present
Marketing Manager, Great Clips Sept 2019 – Present (dual role with Operations)
Marketing and Communications Manager, Oakville Enterprises Jul 2018 – Sept 2019
Digital Account Director, Influence Marketing Oct 2017 – Jul 2018
National Marketing and Quebec Field Manager, Wendy's Canada Feb 2014 – Oct 2017
Education
Institute of Canadian Advertising, Honours Diploma
Seneca College, Creative Advertising Honours Diploma
York University, Bachelor of Arts
